Description We are offering a long term employment opportunity for a Remote Creative Project Coordinator. This role involves heavy engagement with customers, use of various software tools for account navigation, and interdepartmental collaboration for efficient project completion. Responsibilities: • Ensure effective communication with customers through phone and email. • Use a range of software tools to navigate customer accounts, anticipate potential issues, and provide effective solutions. • Coordinate the entire lifecycle of customer projects, working closely with customers to deliver personalized and creative experiences. • Collaborate with Publishing teams to confirm customers are enrolled in the appropriate service package. • Work with other departments to ensure timely delivery of quality products. • Keep track of performance and quality metrics. • Initiate and drive process improvement projects within the department. • Monitor customer accounts proactively to prevent potential problems. • Provide excellent customer satisfaction at all times. Requirements • Exceptional proficiency in Customer Service • Strong Communication skills, both verbal and written • Knowledge and understanding of Policy making • Ability to conduct Research and present findings • Commitment to maintaining Quality standards in all work • Experience with Review processes and providing constructive feedback • Skill in Email Correspondence, ensuring timely and effective communication • Dedication to achieving and maintaining high levels of Customer Satisfaction • Proficiency in using Microsoft Office Suites including Word, Excel, and PowerPoint • Experience in managing Customer Accounts • Excellent Written Communication skills, with an eye for detail • Willingness to work Overtime when required • Familiarity with Software System operations and maintenance • Experience in managing Process Improvement Projects • Ability to Proactively Monitor tasks and projects • Understanding and use of Quality Metrics to evaluate performance. Innovation starts with people.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .