Job Description

Are you passionate about solving technical challenges and ensuring customer satisfaction? Join Danfoss Power Solutions as a Project Coordinator for High-Impact Claims, where you will play a key role in handling critical customer cases and driving quality improvements in our warranty handling processes. 

 

Your Role 

 

As a Project Coordinator, you will be responsible for managing and resolving technical customer issues related to Danfoss Power Solutions Controls products, including hydraulic components and applications. You will lead cross-functional teams to ensure fast and efficient claims resolution while maintaining strong customer relationships. 

Job Responsibilities

Assemble expert teams to effectively address customer claims. 

Coordinate with quality assurance, development, production, and sales to ensure efficient claims resolution. 

Independently lead recall and field actions, ensuring systematic execution. 

Serve as a key point of contact for customers, providing support both remotely and on-site. 

Identify customer needs and proactively address them through internal collaboration. 

Analyze warranty data to improve processes and prevent recurring claims. 

Background & Skills

We welcome candidates from diverse backgrounds and encourage you to apply even if you don’t meet all the listed qualifications. At Danfoss, we believe diversity fuels innovation and better decision-making.

To excel in this role, you should have:

A technical degree (e.g., mechanical engineering) or relevant technical training. Professional experience in warranty handling and customer service for service products. Knowledge of Danfoss Power Solutions Controls products (hydraulic circuit knowledge is a plus). Strong communication, teamwork, and problem-solving skills. Ability to manage multiple stakeholders and drive process improvements. Proficiency in Microsoft Office; SAP experience is a plus. Willingness to travel occasionally (up to 10%). English proficiency at C1 level.

 

At Danfoss, we offer a dynamic and inclusive work environment where you will have the opportunity to make a real impact. You will work with cutting-edge technology, collaborate with skilled professionals, and contribute to customer satisfaction and product excellence.

Ready to take on this exciting challenge? Apply today and be part of a team that makes a difference!

 

For job-specific enquiries, please contact Andre Neugebauer Customer Quality Manager +49 4321871864. For more general enquiries about working at Danfoss or the recruitment process, please contact Recruiter Bjørn Jepsen bjorn.jepsen@danfoss.com. Please apply at your earliest convenience. We do not have an application deadline but accept applications as long as the job is posted. The position will be closed down once we have found the right candidate.

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Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus systemPaid vacationFlexible working hoursPossibility to work remotelyPension planPersonal insuranceCommunication packageOpportunity to join Employee Resource GroupsState of the art virtual work environmentEmployee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.