Position Summary

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Medallia Configuration Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, client service delivery.

Work you’ll do/Responsibilities

Assist in Medallia application configuration and customizing the Medallia platform to align with clients’ feedback collection strategies, including surveys, dashboards. closed loop, and text analyticsProactively work with team and client stakeholders to understand functional requirements and be able to translate those requirements into technical specifications.Support and independently complete project tasks related to Medallia application configuration.Ensure the accuracy and integrity of data capture mechanisms and feedback surveys.Conduct quality assurance checks to ensure the accuracy and reliability of customer feedback data, identifying and resolving any data-related issues and configuration-related issues.Stay updated with the latest platform enhancements, industry trends, and best practices in customer experience management and feedback analysis.

The Team

Our Digital Foundry & Operations works with the Customer & Marketing group to bring a flexible capability and fluid capacity model to the delivery of small technology projects and enhancements. 

Qualifications

Required

2+ years of experience performing Medallia configuration for surveys, dashboard development and implementation of related Medallia featuresMedallia product certificationsExperience designing and programming surveys and analyzing survey dataExperience working directly with client stakeholdersExperience with Microsoft Office suiteBachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experienceLimited immigration sponsorship may be availableAbility to travel 10%, on average, based on the work you do and the clients and industries/sectors you serveThis job is remote

Preferred

Analytical/ Decision Making ResponsibilitiesAnalytical ability to manage multiple projects and prioritize tasks into manageable work productsCan operate independently or with minimum supervisionExcellent Written and Communication SkillsAbility to deliver technical demonstrations
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $68000 to $102000

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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