Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE. The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. Information Technology Services is recruiting for one (1) Computer Specialist (SW) Level IV, to function as Project Director, who will: - Be responsible for overseeing the operation efficiency and effectiveness of VMware environment; Reporting directly to the Senior Director. - Serve as a Team Leader for VMware infrastructure. Provide guidance, mentorship, and support to team members. Foster a collaborative and productive team environment. Set clear goals and objectives for the team and ensure they are met. Address any issues or conflicts within the team promptly and effectively. Communicate, collaborate, and coordinate efforts with relevant program areas including Paperless Office System, Welfare Mgt. System, Networking, SAN Infrastructure, and Oracle Database Admins. - Lead day-to-day operations including design, deployment, configuration, and maintenance of VMware virtualization infrastructure. Ensure the reliability, availability, and performance of VMware environment, proactively addressing system performance and capacity planning. Implement and maintain virtualization best practices and standards, staying updated with the latest VMware technologies and recommending improvements. Utilize Vcenter, Vrealize Operations Manager, and Vrealize Cloud Foundation tools to minimize production environment downtime and provide resource analysis. - Manage VMware infrastructure projects from initiation to completion, defining projects scope, objectives, deliverables, and timelines. Coordinate with stakeholders to gather requirements and align projects with business goals. Effectively allocate resources, manage project budgets; monitor progress, identify risks, and implement mitigation strategies. Assign incident tickets and tasks to team members for timely resolution and provide monitoring reports of environment statuses. - Create and maintain documentation related to VMware infrastructure, including configurations, procedures, and policies. Generate regular reports on system performance, utilization, and maintenance activities, ensuring accuracy and accessibility. Implement security measures to protect VMware infrastructure, enforce compliance with regulations, standards, and internal policies, and conduct regular security audits and assessments. - Lead troubleshooting efforts for VMware infrastructure issues, resolving them in a timely manner. Establish incident management processes and procedures, coordinate with other IT teams and vendors to resolve complex technical issues. Conduct post-incident reviews to identify root causes and prevent recurrence. - Identify training needs within the team, coordinate training sessions, and encourage continuous learning and professional development. Stay abreast of industry trends and emerging technologies, sharing knowledge with the team. Identify opportunities for process improvement, workflow streamlining, and automation, leading initiatives to enhance efficiency. Solicit feedback from team members and stakeholders to drive continuous improvement efforts. Hours/Shift: Normal Business Hours Qualifications (1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or (2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or (3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project. NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements. Special Note To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.