LabWare LIMS and Support Lead. Responsibilities : Customer facing (Weekly Service review meeting, CoE, Business meeting), Support AH Labware web application, Incident, change, problem management, Bug fixes, minor enhancements. Business requirements optimization.Analyse and document customer requirements and business process.Configure the LabWare LIMS solution to meet the customer needs.Assist with the validation and testing stages.Ability to work with minimal supervision and provide direction to customers.Learn industry specific processes, requirements and operations; specialise through career progression. Requirements: Proven LabWare LIMS experience.Minimum 5 years of Pharmaceutical industry experience and in laboratory systemsKnowledge transfer/upskilling of Labware 8 functionalityServe as the primary point of contact for LabWare LIMS-related inquiries, troubleshooting, and enhancements.Provide expert guidance on system configuration, customization, and best practices.Configure and customize LabWare LIMS to meet specific laboratory workflows and compliance standards.Integrate laboratory instruments seamlessly with the LIMS system.Understanding of relational database and structured query language (SQL).Knowledge in laboratory or quality control (QC) processes.Technical skills including JIRA and ExcelExcellent organisational, time management and commitment to delivery.Excellent communication (both written and verbal) and presentation skills. (1.) To ensure process improvement and compliance in the assigned module, and participate in technical discussionsorreview. (2.) To create work plans, monitor and track the work schedule for on time delivery as per the defined quality standards. (3.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations. (4.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity.