Project Management Operations (PMO) Director Job ID 204517 Posted 04-Feb-2025 Service line PJM Segment Role type Full-time Areas of Interest Construction, Project Management Location(s) Atlanta - Georgia - United States of America, Charleston - South Carolina - United States of America, Charlotte - North Carolina - United States of America, Cincinnati - Ohio - United States of America, Cleveland - Ohio - United States of America, Columbia - South Carolina - United States of America, Columbus - Ohio - United States of America, Jacksonville - Florida - United States of America, Louisville - Kentucky - United States of America, Nashville - Tennessee - United States of America, Orlando - Florida - United States of America, Raleigh - North Carolina - United States of America, Richmond - Virginia - United States of America, Tampa - Florida - United States of America, West Palm Beach - Florida - United States of America **About the role** The Project Management Operations Director leads a team responsible for back-office deliverables that enable Project Management Service Line success. This job is part of the Program Management function responsible for the creation and delivery of strategic programs representing major company construction project management initiatives. **What you’ll do** Provide formal supervision to up to 10 employees. Oversee the recruiting and hiring of new employees. Assure onboarding process for new PJM and PMO team members. Train staff and assist with the development of processes and services to support client requests and needs. Significantly improves and changes existing methods, processes, and standards within job field. Conduct performance evaluations and mentoring. Coordinate and lead the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Interface, collaborate, and partner with client leadership for critical issue points for any staffing, bandwidth, or delivery issues. Provide support in assigning resources to a specific project or program. Facilitate regular meetings to review project status for active and pending projects. Oversee cross-functional projects and programs from end to end. Initiate the development of a program charter and coordinated timeline. Annual update of administrative and retail project playbooks to ensure all functions remain on schedule, issues get resolved, and the program is completed successfully. Lead internal, external and vendor relationships in support of the program. Apply a robust knowledge of multiple subject areas, the business, and key drivers which impact departmental and cross-functional performance. Lead by example and model behaviors that are consistent with CBRE RISE (Respect, Integrity, Service, Excellence) values. Persuade managers and other colleagues to act while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal. Use Smartsheet to evaluate, establish, and maintain best in class project data reporting ensure timely and accurate data reporting to proactively resolve invoicing conflicts. Run the quarterly collection and reporting of Key Performance Indicators. **What you’ll need** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future + Bachelor’s Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Experience managing a PMO team in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. + Leadership skills to set, lead and achieve targets with a direct impact on multiple departments results within a function. + Proficient in Microsoft Office Suite (Word, Excel, Outlook). Working understanding of Smartsheet in desired. Experience using a project management system of record/project management software is essential crucial (IE Kahua, MS Project, PM Web, Procore) + Advanced organizational skills and an advanced inquisitive mentality. **Why CBRE?** + **FORTUNE 500 #126** + **FORTUNE Most Admired Company #1** in real estate for third consecutive year; **Ten** years in a row on the list! + **Forbes** Named one of the **best large employers** in America and one of the **World's Best Employers!** + Role will provide the following benefits: 401(K), Dental Insurance, Health Insurance, Life Insurance, and Vision Insurance Please be advised that effective January 1, 2025 _, CBRE_ Project Management and _Turner & Townsend_ **were** consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with _Turner & Townsend PJM US LLC_ , you will subsequently transfer directly to _Turner & Townsend_ at a date to be determined. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)