Overview Job Purpose The Project Manager is part of Ice Mortgage Technology’s Client Response Management Team and will be responsible for a variety of non-technical projects. Projects will be focused on client inquiries such as requests for proposals (RFPs), assessment facilitation, and information management among others. Typically involves extensive interactions with cross-functional teams of various functional areas of the business. Responsibilities Lead and manage in the project manager role within client assessment and RFP process for inquiries received from lenders, servicers and government entities by gathering, editing and delivering quality content through established corporate standards, policies and procedures with appropriate executive signoffs and approvals within specified timelines. Coordinate required business analysis for assigned initiatives. Identify all internal resource requirements for assigned initiatives and work through departmental liaisons to ensure correct initiative participation. Interact with all levels of management for inquiry response collection and approval. Ability to initiate, build and expand key various corporate working relationships in order to effectively collaborate across multiple business channels. Build, maintain and enhance the central tracking repository for enterprise-wide client/regulator inquiries. Manages activities that include identifying clients or business needs and goals, necessary contacts and access to existing information as needed. Delivers informational and decision-seeking presentations to business groups in Black Knight and/or in client organizations. Performs additional related duties as assigned. Knowledge and Experience Bachelor’s degree in business administration or the equivalent combination of education, training, and work experience. Knowledge of client inquiry or request for proposal (RFP) process highly preferred Knowledge of mortgage and/or financial services industry preferred Prior sales support and/or marketing experience helpful Strong computer skills including a good working knowledge of Microsoft 365 especially in Word, Excel, Teams, and SharePoint Demonstrated skill in managing project timelines and deadlines Excellent analysis, problem-solving, team, conflict management and time management skills Excellent verbal and written communication skills Ability to interact effectively with executive level clients Ability to set clear expectations; manage team performance and build high morale among team members Ability to maintain confidentiality and carry out assignments that are sensitive in nature Schedule This role offers work from home flexibility of one day per week. Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status. #LI-DR1 #LI-Hybrid