SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!
Position Summary:
We’re seeking a Project Manager to join our Implementation team and lead team members to implement SPS Commerce services and products. Using a combination of organizational skills, strategic thinking and emotional intelligence, you’ll monitor teamwork flow including multiple functional areas to ensure project delivery and quality standards are met, ensuring positive customer outcomes.
Key Responsibilities:
Manage day-to-day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support Manage 15-20 projects concurrently, overseeing the implementation of SPS Commerce’s services and products from post-sale through customer support handoffCreate and maintain project work schedules, track customer requirements and translate customer requests into project deliverables Demonstrate proficiency in service delivery while managing multiple projects Monitor work-flow requirements to meet timelines and quality expectations Advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement Work closely with internal teams and external clients, ensuring business perspective alignment and positive customer outcomes
Location:
This role is based in Minneapolis, MN . It is a hybrid role, coming into the office approx 2 times per week.
Required Qualifications:
Bachelor’s Degree or equivalent experience 2+ years of project management experience Strong problem solving & analytic ability Experience managing projects using Jira and Smartsheet; familiarity with MS Project and Confluence Quality-focused; detail-oriented; ability to prioritize and multitask Proven ability to handle multiple projects Excellent communication skills; able to lead client-facing discussions with a customer-centric mindset
Preferred Qualifications:
Experience developing processes and managing projects in a technology-based service organization Demonstrated ability to lead teams and achieve goals without direct authority over personnel Change management experience, especially in ERP/WMS systems Customer-facing role requires strong communication skills and strategic thinking Experience in retail, supply chain, or SaaS environments, understanding the life cycle and intricacies of these industries Experience working in SaaS companies, especially with high project volumes and customer implementations
What We Offer:
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
We value diversity, equity and inclusion and believe our differences make us, our customers and our communities stronger. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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