Description

Support the Office of the Patient Experience with complex data analysis, quality improvement, and decision support. 

Key responsibilities include:

Conduct advanced analysis on patient satisfaction, departmental practices, and quality improvement data. Develop systems and tools to present data insights for informed decision-making. Lead the creation of a CRM for patient feedback, collaborating with IT and senior leadership to ensure data integrity and efficiency. Facilitate the use of CRM insights to address patient needs across the organization. Establish and oversee PFACs, recruit and train advisors, and communicate patient concerns to relevant departments. Develop metrics to track PFAC impact, ensuring compliance with health system policies and CMS guidelines. Provide regular updates on PFAC initiatives, deliver presentations, and represent UCLA Health at conferences on patient engagement. Oversee PFAC budget and monitor expenses. Salary Range: $89,930-123,443/year