Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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We are seeking a seasoned and energetic technical project manager with a background working with product development teams, TMCs, travel, hotel and air distribution, experienced in managing technical development projects.

You will work in close collaboration with a diverse group of product manages, developers, operations and support, travel counselors, and client management. You are a leader that a team likes to follow. You are a master collaborator that removes barriers. You are an expert communicator that breaks down complex information into messages for diverse groups of stakeholders. You know the product development life cycle. You know travel technology, front end, mid and back office, PNRs, APIs and requirements are near and dear to your heart. You are the person that comes to mind when thinking of someone being organized and structured. You work well under pressure. You can’t help but to analyze and improve your own work and processes. You believe as project manager that you provide best in class service to our team of product managers.

This role reports to the Director Project Management and supports the team responsible for Amex GBT’s proprietary content aggregation and distribution platform.  

Join us if you are interested in a unique opportunity to help shape the future of Amex GBT’s travel and distribution technology.

What you will do:

Manage one or multiple projects supporting product development and product launches.Apply your PMP/PRINCE knowledge to create project plans, manage dependencies, risks, and issues, in line with standard project management best practice.Partner with stakeholders to define project milestones and roadmaps.Work with product managers to assess the change impact and develop mitigation plans.Follow up with partnering teams on dependencies, timelines, and blockers.Work with internal and external partners to ensure timely completion of all workstream tasks and ensure products and features are deployed with a do no harm approach to other products and processes.

Manage stakeholder expectations.

Build strong rapport with stakeholders and partners, ensuring their engagement and buy-in.Ensure timely communication of plans, risks, and escalations with business stakeholders throughout the project. Communicate relevant project status, updates, risk and issues in weekly reports to multiple stakeholder groups.Represent the project in cross-functional steering committee meetings.Coordinate & host project meetings and send meeting notes with clear action items and timelines. Follow up on action items.Provide product knowledge and project management expertise when engaging with partner teams.Identify and remove obstacles on all projects to ensure timely completion.Contribute to the continuous improvement of the team's project management tools and processes.Limited travel may be required.

What we are looking for:

5+ years travel industry experience, solid understanding of data flows and tools in the travel industry ecosystem.Experience with GDS PNRs and web services / non-GDS hotel distribution is desired.Familiarity with APIs is a nice to haveExperience in travel management, travel operations or TMC experience.Experience in product development / product operations / product deployment.Proven ability to work effectively in a complex, diverse, global, matrix and changing environment.Current and completed PMP/Prince certification.A minimum of 5+ years of experience in large global project management.Ability to navigate the organization, collaborate effectively with multiple stakeholders and overcome project barriers.Excellent time management, juggling tight deadlines with a focus on quality and details.Fast learner with the ability to quickly adapt and prioritize focus.Proven organizational skills, experience with agile, waterfall and hybrid project management methodologies.Smartsheet certification, demonstrated advanced user skills, including setting up tools and processes in Smartsheet, is a plus.Excellent process documentation / Visio skills.Fluent in Jira / Confluence.Excellent written and verbal communication skills.Solid follow through with minimal oversight.Outstanding business & technical acumen.Self-starter with strong analytical skills.Outstanding consultative and creative problem-solving skills.Fluent in English, second language a plus.

     

Location

London, United Kingdom

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!