If you are a leader passionate about controls, protocols, and execution, you have found the right team.

As a Project Manager I in the Healthcare Payments department, you will be responsible for overseeing implementation activities with InstaMed’s Enterprise customers (Provider & Payer). This includes the initiation, definition/planning, execution, performance, and control of the implementation activities. You will also be responsible for communicating project status and any risks or escalations to internal and external constituents. You should have at least 5-7 years of experience managing the delivery of technology projects within the healthcare and/or payments industry. JP Morgan Healthcare Payments is a fast-paced healthcare technology company, so the ability to learn and retain product knowledge is critical to success.

Job Responsibilities:

Manage customer implementation projects effectively and expediently to ensure quality, on-schedule implementations for JP Morgan Healthcare customers. Successfully partner with a Technical Implementation Manager to deliver integration and functionality requested by the customer. Proactively manage client expectations through effective communication to ensure client satisfaction in partnership with internal teams. Create and document the scope of work, including business requirements, project plan, and status reporting for each project. Focus on continuous improvement, spotting opportunities for more effective ways of working and recommending solutions, both internally and to clients. Develop, maintain, and grow strong relationships with assigned client accounts and cross-department peers. Manage customer and partner risks and escalations to quickly address concerns that arise during the implementation of InstaMed solutions. Coordinate and facilitate project meetings and working sessions with clients, relaying all important information to the appropriate teams. Monitor ongoing status of projects and communicate with clients and stakeholders to keep them up to date. Prepare clients for operational readiness and facilitate relationship transition from implementation to business as usual. Travel to customer sites for onsite meetings. Expected travel up to 20%.

Required Qualifications, Skills, and Capabilities:

Proven ability to manage projects within a fast-paced environment. Strong understanding of the healthcare and/or payments industry. Excellent organizational skills in managing timelines of multiple concurrent implementations. Ability to rapidly understand the InstaMed Platform and solutions. Ability to acquire and apply new technical and industry knowledge quickly. Sound judgment in setting customer expectations and managing sensitive customer situations. Minimum 5 years of experience in a customer-facing position. Prior experience in a technology company. Project management experience. Bachelor’s degree or higher.

Preferred Qualifications, Skills, and Capabilities:

PMP certification. Healthcare or payment experience.