This role is responsible for collaborating on transition programs across functions, ensuring the implementation of TTM processes, and aligning project plans with overarching strategies. The role participates in the successful transformation of the customer’s transitioned environment to significantly improve service levels and reduce ongoing operating costs. The role provides support to transition managers and project managers, acting as a client liaison, and assisting in developing best practices. The role also leads complex projects and supports operational and strategic plans.

Responsibilities
• Assists in establishing and enforcing the utilization of appropriate TTM processes, including reporting, risk management, lessons learned, quality control, escalation procedures, and communication strategies, as outlined in the scope of work.
• Handles the transition program encompassing all organizational functions and coordinates both internal and external project activities.
• Collaborates with the comprehensive transition/transformation team throughout the pursuit and phases of the deal.
• Provides management and support to transition managers in executing project activities.
• Ensures alignment and integration of all transition/transformation project plans with the overarching deal project plan and customer transition/transformation plans.
• Provides support to project managers of transition/transformation projects in the development of each project's scope of work, cost estimates, scheduling, and risk assessment.
• Acts as the primary client liaison during the transition period to facilitate communication with other internal company departments.
• Assists with the development and implementation of best practices, tools, and methodologies for transition and transformation.
• Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
• Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.

Education & Experience Recommended
• Four-year or Graduate Degree in Business, Computer Science, Information Technology, Electrical/Electronic Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in project management, IT, transition implementation, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
• ITIL Certifications
• ITSM Certifications

Knowledge & Skills
• Agile Methodology
• Business Development
• Business Operations
• Change Management
• Client Services
• Customer Relationship Management
• Microsoft Project
• Milestones (Project Management)
• Process Improvement
• Project Documentation
• Project Management
• Project Management Institute (PMI) Methodology
• Project Planning
• Project Scoping
• Risk Management
• Risk Mitigation
• Scrum (Software Development)
• Six Sigma Methodology
• Systems Development Life Cycle
• Waterfall Methodology

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity.  Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy.  If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail hrgsglobalstaffing@hp.com. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check.  You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.