Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

The Team
Enterprise Automation is revolutionizing MassMutual Business Operations by empowering employees and partners with automation capabilities to drive process efficiency, elevate productivity, deliver exceptional customer experience and accelerate digital transformation. Enterprise Automation team builds software automation solutions utilizing Robotic Process Automation (RPA) technology, across all Lines of Business at MassMutual. Enterprise Automation team consists of developers, business analysts and testers focused on delivering software automations through waterfall and agile methodologies.

The Opportunity

To broaden its impact, the team has expanded its focus to deliver business driven AI capabilities, that combine internal/external data, Intelligent Document Processing (IDP) to produce value for the broader organization. This includes working with artificial intelligence/machine learning, computer vision, NLP, OCR/IDP and algorithmic based actions.

Responsibilities:

Contribute to the development of financial and resource planning needed to achieve department business objectivesWork with users, partners, and cross functional teams to provide project support, resolve questions, assess needs, and recommend changes; sought as a key resource for resolution of unique or complex business problemsCoordinate and facilitate large program planning sessions and support delivery by coordinating cross-functional technical teamsDesign insightful reporting for business process improvement and benefit realization. Facilitate workshops, working with process owners/SMEs and technology teams to analyze and assess automation feasibility, as well as analyze and document business requirements, processes and work instructionsCollaborate with Product Owners, business leadership, architects, developers and vendors to ensure alignment on program strategy and executionDrive initiatives to ensure they align with the program roadmap and can be adhered to within project schedule and budgetOperate independently on multiple project tasks and complexitiesTriage incoming demand and help projects get ready for developersSelect, manage, develop, coach, and motivate staff membersManage available resources at the single or multi- departmental levelParticipate as member of the management team that develops strategies for the larger organizationCoordinate technical integration across tracks of workSupport and drive change management of existing and new processesDevelop and ensure practical implementation of governance for software roboticsAssist with creating and providing high-level estimates for project planningTranslate technical concepts into business terms and vice versaRaise risks and issues and serve as a project/program primary point of escalationEnsure all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed to between the project team and our internal team(s)Remove barriers to enable the project team to complete objectives; drive and influence decisionsAssist the developers in the overall delivery across systems; identify gaps, problems and dependencies between individual teams/groups and systemsIdentify improvement opportunities across teams and address as neededFacilitate program retrospectives and use of program metrics to champion the team(s) through their challenges

The Minimum Qualifications

Bachelors degree8+ years of experience in an IT lead delivery, business analyst, technical project management, or similar role5+ years of experience in a management, leadership, or similar leading role5+ years of Technical Lead / IT Project/Program Management experience

The Preferred Qualifications

Capable of leading technical teams to implement broad scope projectsSkilled in problem solving and technical analysisStrong organizational skills and attention to detailEffective relationship building skillsAbility to influence peers, leaders and business customersCollaborative team player focused on achieving personal accomplishments through making those around you successfulKnowledge or experience in Robotic Process Automation and testing automation frameworksKnowledge or experience with the usage of strategic enterprise patterns in SDLCKnowledge or experience with Mainframe / legacy systems delivery/implementationBackground or experience with programming or scriptingExperience, or working knowledge, of Financial Service / Life Insurance concepts and business dataExperience working with Agile development processes and methodologies including Scrum and Kanban

What to Expect as Part of MassMutual and the Team

Regular meetings with the Director of Investment PricingFocused one-on-one meetings with your managerAccess to mentorship opportunitiesNetworking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource GroupsAccess to learning content on Degreed and other informational platformsYour ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.