Short Description:
Telecom Project Manager directs, controls, administers, and mananges the transition of services from the encumbant to the new telecom services vendor. The PM’s primary responsibility is to drive the entire effort from start to finish working with OIT.
Complete Description:
TELECOMMUNICATIONS SERVICE TRANSITION POSITION:
The Telecommunications Contracts and Architecture group has responsibility for all State Telecommunications and Data Services functions including contracts (RFP creation, assessment, award and management), planning and implementation of services, architecture, agency consultation on telecommunications/video design and implementation, test and troubleshoot telecommunications issues, project management as well as several consolidation and service transition initiatives throughout the State.
As a result of contract changes and the discontinuance and transition of services the State requires a dedicated resource to manage the transition of services within and across vendors. This resource will be responsible for defining the transition process, creating and managing the inventory of circuits and lines, working with service providers to identify and price out alternatives, working with the agencies and departments to communicate the transition process and vendor options available and working with the vendors and agencies to project manage the transitions of services.
REQUIREMENTS:
The ideal candidate will have a bachelor’s degree in Computer Science, Information Systems, or other related field; or at least 10 years working experience in an IT/Telecom role with the following skills:
Some experience with state government and contracts.
Knowledge of telecommunications/communications services such as business lines (POTS), business trunks (e.g. PRI), Ethernet, Frame Relay, ATM, ISDN, MPLS and their selection and application to meet specific business requirements. Knowledge of telecommunications equipment (PBX, Key Systems, Voice Mail, Conference Systems, Billing Systems, VoIP Platforms, Video Systems etc.), applications (Call Centers, IVR, Unified Messaging, Recording Technology, conferencing (voice & video) etc).
Knowledge of the ordering, provisioning and billing setup for telecommunication services (e.g., business lines and trunks, Frame, ATM, EVPL).
Knowledge of F.C.C. and B.P.U. tariffs and regulations and E911 & CALEA.
Fundamental knowledge of wire line voice and data networking services (POTS; ISDN BRI and PRI; and legacy data services such as Analog Private Line, sub-rate digital, Frame Relay and ATM).
Knowledge of voice and data communication services billing formats, applications and procedures.
Ability to act as consultant and advisor in telecommunication operations to all state departments and agencies.
Ability to prepare schedules for, and guide the implementation of installations and conversions of complex telecommunication systems.
Ability to deal effectively with telecommunications equipment and services vendors.
Ability to analyze data relating to telecommunications problems and equipment and make necessary corrections or recommend new or revised telecommunications facilities.
Ability to develop procedures, techniques, and instructional material for the proper use of communications facilities and systems.
Ability to effectively communicate with supervisors, subordinates, employees, vendors and department officials.
Ability to plan, organize, and direct the operations of subordinate functions.
Ability to prepare technically sound, accurate, and informative reports of telecommunications matters containing findings, conclusions, and recommendations.
Ability to maintain essential records and files.
Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of
Communication.
Customer service orientation to interact directly with firm professionals, clients and third parties
Must be detail oriented and have excellent organizational and procedural skills
Must have excellent written, verbal, and interpersonal skills combined with strong team work and team building skills
Must have strong sense of integrity and personal accountability
Skills:
Skill
Required / Desired
Amount
of Experience
Verizon Voice Services
Required
10
Years
Avaya PBX
Required
5
Years
ISDN PRI
Required
10
Years
Telecoming provisioning and billing
Required
10
Years