Short Description:
Project Manager will oversee the planning and resulting implementation of a new IT Cost Allocation Model and chargeback billing process being developed by a contract provider, in conjunction with the development of a new IT Services Catalog.
Complete Description:
Specifically -The Project Manager must have experience with developing and/or implementing a service catalog and associated cost recovery model for an enterprise organization. Key responsibilities will be to work directly with subject matter experts in the areas of Enterprise Application Hosting, Network Services, Application Development/ Maintenance, Storage Management, Change Management and Fiscal to determine the equipment and service costs that are required to deliver services. The Project Manager will be responsible for the development of a new Service Catalog that more closely aligns to the type of services being delivered to agencies and departments within the Executive Branch. The newly developed service categories will be mapped to a cost allocation model that meets federal and state OMB requirements. Work associated with the development of the Cost Allocation Model is being managed by a contract provider and the Project Manager will oversee this activity, in conjunction with the development of the Services Catalog.
Years of Relevant Experience: 5 -7
Preferred Education: 4 year college degree or equivalent technical study
Role Description:
Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all affected program stakeholders.
Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and affected stakeholders.
Build and maintain relationships with key stakeholders and customer representatives.
Direct work planning and scheduling design work.
Manage, and track the program progress against the program plan.
Serve as the primary point of contact for all program-related issues and resolution of issues.
Coordinate and present proposals to agencies as necessary.
Identify and manage program risk and develops risk mitigation strategies, track to closure.
Ensure team leads adjust and revise estimates when necessary.
Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact.
Coordinate the establishment of program standards and program specific procedures with team leads.
Responsible for project compliance with standards and procedures.
Responsible for the capture and reporting of required program management metrics.
Responsible to tailor and baseline all program templates.
Develop and facilitate achievement of program service commitments and performance metrics.
Ensure that tasks provide value and support the strategic direction of the program and meet service commitments; conduct reviews with agencies.
Accountable for the final program management evaluation review with stakeholders for approval upon program completion.
Communicate effectively with customers and software / hardware suppliers supporting Commonwealth as appropriate.
Identify and track issues.
Balance workload with program members’ capacity.
Communicate to team members how their work assignments relate to and help achieve program objectives.
Plan program specific training and orientation needs.
Skills:
Skill
Required / Desired
Amount
of Experience
Experience with IT Cost Allocation models
Required
5
Years
Experience with the development of an IT Services Catalog
Required
Experience with Federal A87 compliance
Nice to have
Experience with IT Chargeback Processes
Highly desired