Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

The Opportunity

The Project Manager (PM) is responsible for managing the coordination of the packaging/display/visual information flow process, functioning as a liaison between sales, estimating, accounting, production, and the customer.

How you will impact Smurfit Westrock:

Manage the customer experience including Quotes; Orders; Schedules/Tracking; Expediting; Shipping; Inventory Management; ReportingEstimating: Work with sales, management and customer on product estimating to produce item specific quotes, documenting accordingly.Orders: Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment. Includes customer credit and set-up, pricing, product specifications, order tracking and correspondence for achieving on-time in-full (OTIF) deliveries.Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costsManage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allottedProcess customer/account specific reports, as needed; i.e. open order/status reports, etc.…MeetingsCreate, facilitate and attend new item meetings as requiredAttend production meetings to ensure order tracking and fulfillmentCreate & facilitate customer and/or plant specific cadence meetings for accounts, as requiredVisit key customer and vendor locations to enhance ongoing business relationshipsOrganize and communicate customer feedback relative to company/plant/service performanceResponsible for continuous education in the areas of new technology, new processes, personal & professional growthProvide innovative ideas relative to service, sales, and process/proceduresAdhere to WestRock values and operating principlesIndividual contributor that works under supervisionApplies subject matter knowledgeOther duties as assigned

What you need to succeed:

High school diploma or GED required; Post-secondary education preferredExperience in customer service/account management preferredExperience in printing or packaging preferredStrong written and oral communication skills requiredProject management, problem solving, and analytical skillsExcellent organizational & time management skillsAbility to multitask and complete tasks efficiently and accuratelyAttention to detail and ability to prioritize is essentialMust be proactive, a self-starter/takes initiativeAbility to resolve conflicts and develop teamworkPersonal computer experience and knowledge of Windows applications and Microsoft OfficeAbility to work with cost systems and estimating reports

What we offer: 

Corporate culture based on integrity, respect, accountability, and excellence. Comprehensive training with numerous learning and development opportunities. An attractive salary reflecting skills, competencies, and potential. A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.  Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.