Transdev is looking for a Call Center Project Manager in Omaha, NE to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees as necessary to provide excellent customer service. We seek ambitious leaders with a detail-oriented, Customer service-focused, results-driven work ethic to help us provide our customers with reliable transportation. We are looking for you if you have the drive, confidence, and determination to succeed!Our Project Manager enjoys: Tremendous career advancement opportunities due to a strong presence across North AmericaA comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and a 401(k) savings planA great work environmentOur Project Manager is responsible for: Working with the Nebraska call center and claims department to ensure compliance to company policy and that various task deadlines are met.Monitoring, coaching, training, and driving accountability for all staff members within department.Generating and documenting employee performance evaluation on a monthly and annual basis.Upholding quality in customer service throughout team by instilling behaviors for Customer First: A sense of urgency and personal integrity to complete job.Participating in recommending and developing policies and procedures for department and implements procedures to improve the efficiency of day-to-day operations.Identifying barriers to providing exceptional service and develop and implement corrective action plans.Effectively communicating with internal and external customers and clients as needed via phone, email, or written correspondence with concern resolutions.Developing and submitting monthly KPI reporting for the Nebraska call center and claims department with a focus on call center service levels, quality, trip accuracy, complaints, and claims processing results.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.