Job Title: Project ManagerJob Description Pro-actively engage with our client based in the USA and Canada to keep them informed on the latest product releases, software updates, and marketing initiatives. Analyze customer data to make informed recommendations and suggestions for the adoption of products and services. Build strong relationships with third-party organizations that our platform shares data with. Understand customer strategic objectives and tailor packages and services to support them. Confidently present our products and services in an articulate manner. Develop excellent customer relationships both internally and externally to galvanize ongoing business opportunities. Provide weekly status reports for your client by collating weekly activity relating to outstanding projects and technical support calls. Manage regular, structured monthly, quarterly, and annual customer review meetings to enhance communication, highlight ROI, and ensure the account is well managed with strong relationships. Accurately manage CRM records for all customers, including detailed notes on the customer relationship, contact points, products, and monthly opportunity and invoicing. Monitor and report on market and competitor activities and provide relevant reporting and insight. Responsibilities + Engage proactively with clients in the USA and Canada to keep them informed on product releases, software updates, and marketing initiatives. + Analyze customer data to make informed recommendations and suggestions for the adoption of products and services. + Build strong relationships with third-party organizations that our platform shares data with. + Understand customer strategic objectives and tailor packages and services to support them. + Confidently present our products and services in an articulate manner. + Develop excellent customer relationships both internally and externally to galvanize ongoing business opportunities. + Provide weekly status reports for clients by collating weekly activity relating to outstanding projects and technical support calls. + Manage regular, structured monthly, quarterly, and annual customer review meetings to enhance communication, highlight ROI, and ensure the account is well managed with strong relationships. + Accurately manage CRM records for all customers, including detailed notes on the customer relationship, contact points, products, and monthly opportunity and invoicing. + Monitor and report on market and competitor activities and provide relevant reporting and insight. Essential Skills + A minimum of three years’ experience in account management, held in either automotive or a digitally focused role. + Automotive background is preferred. + Strong analytical skills and the ability to interpret data constructively to improve performance. Additional Skills & Qualifications + Experience in the automotive industry. + Project Management skills. + Experience with Software Support. + Knowledge of SaaS (Software as a Service). + Experience with CRM systems. + BI analytics expertise. Work Environment We are a leading supplier of ecommerce technology and software to the automotive industry. We provide the digital tools and support that enable vehicle manufacturers and retailers to sell new and used vehicles online to connected consumers. We are helping the automotive industry prepare for a future where the entire vehicle buying journey is facilitated online. Through our class-leading software platform, we deliver user experiences that seamlessly integrate traditional showroom and digital dealership touchpoints. We are driving change in the automotive digital space at a global level. Our software and platform are used by OEMs, the world's largest dealer groups, and independent retailers throughout the UK, the Americas, Europe, APAC, MENA, the Far East, and Australia. This person will be the sole representative in the US and has the opportunity to start on an entrepreneurial level, with the potential to build a team in the US based on their success. Pay and Benefits The pay range for this position is $36.06 - $43.26 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Mahwah,NJ. Application Deadline This position will be accepting applications until Dec 27, 2024. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.