Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries— a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. 

Job Description

What We Need:

We are seeking a Project Manager who will play a pivotal role in ensuring our clients' projects are executed flawlessly. Your primary responsibilities will include facilitating and executing projects and surveys on time and within budget throughout the project lifecycle, building and nurturing key relationships with our clients to ensure their needs are met and expectations exceeded, and engaging in daily interaction and coordination with both internal and external teams. This role demands exceptional attention to detail and outstanding communication skills.

As a Project Manager with Forsta, you will:

Coordinate and successfully complete projects, ensuring everything runs smoothly and on schedule.Own all aspects of project management, from setting deadlines and assigning responsibilities to monitoring progress and driving the project forward. You'll act as the single point of contact for Forsta clients, building deep relationships with Forsta Surveys and Forsta Plus customers.Exemplify exceptional customer service skills by truly understanding customer needs and nurturing their accounts.Provide continual updates to management regarding the status of projects and accounts, always prioritizing customer satisfaction and growing the business with existing customers.Manage customer projects from start to finish, including preparing survey proposals, executing the full project, and handling project invoicing.Coordinate with internal teams and vendors, maintaining daily interaction via phone and email.Provide timely solutions to support client needs and drive the day-to-day business.Immerse yourself in clients' businesses, understanding their challenges, objectives, external economic environment, and industries. You'll know their business model, how it performs, and what success looks like for them.

Qualifications

What's in Your Tool Kit:

Bachelor’s degree.Experience in the Market Research or Advertising industry is essential.2+ years of client-facing experience.Prior account/project management experience.Experience with Forsta Surveys (Decipher) and/or Forsta Plus (Confirmit) is a plus.Professional demeanor with excellent written and oral communication skills in English.Proven track record of outstanding customer service.Ability to develop and maintain long-term business partnerships with clients.Strong multi-tasking skills and the ability to effectively manage all responsibilities associated with the role.

About You:

You are a highly motivated individual who thrives in a team environment but can also work autonomously and take initiative. You have exceptional time management and multi-tasking skills, are detail-oriented and well-organized. You are results-oriented, a driver of projects who gets things done, a self-starter, and you carry a “can-do” attitude.

Additional Information

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.