It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionThe Team
The Legal Ops IRM team is focused on Digital Transformation for the Ethics and Compliance organization, supporting implementation, adoption, and maturity of the technology portfolio used by the Ethics and Compliance organization.
The Legal Ops IRM team interfaces not only with the Ethics and Compliance org, but also development teams, program teams, and UX designers to drive digital transformation through a “four-in-the-box” product mindset.
The Role
We are seeking a seasoned, collaborative, motivated and humble Technical Program Manager to join our team. You will be responsible for running high-impact programs for our Legal Ethics and Compliance org.
This is an opportunity to make a difference within ServiceNow, driving compliant and ethical software use, and simplifying the process of “Winning the Right Way.” When the compliance and governance arms at ServiceNow have the tools and training to do their best work, our compliance and governance become true enablers delivery across the company. You will bring your programs to life, managing by influence, while cultivating collaboration and remaining laser focused on business outcomes. You will partner with Legal Ops and Ethics and Compliance leaders, managing the roadmap and program components require to reach our operational goals.
The successful candidate is a proactive, “hungry and humble” leader, always willing to learn and collaborate. This role combines technical expertise, operational excellence and program management with exceptional presentation skills and high emotional intelligence. You will think strategically, while driving the tactical execution of the digital transformation program, from initial conception through program development, delivery, and transition to the business.
QualificationsTo be considered for this role, you must have:
Bachelor's degree or equivalent experience6 years of experience managing global, cross-functional programs2 years of experience in governance, risk, compliance, or similar organizationsExpertise designing streamlined presentation decks combined with the ability to present with confidence and write without errorsExperience or understanding of ServiceNow’s products and the Now Platform®, and a commitment to become certified in ServiceNow Administration Fundamentals
To be successful in this role, you ideally have the following:
Experience using software to track program progress and track metrics (ServiceNow preferred)Deep intellectual curiosity about the effect of technology on Ethics and ComplianceConfidence presenting to executives and end users, with inherent awareness to craft your message to different audiencesAbility to manage by influence across internal departments and technical teamsFundamental desire to collaborate, innovate and showcase the team’s work over your ownBlend of technology and AI experience with business acumenA desire to continually increase professional skills, including certifications and/or training in PMP, Agile, Risk Management, and Executive Communication
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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