Job Overview

The Senior Project Manager is responsible for managing implementation and service for HIS/EMR Project, will work with clients and employees to plan and execute projects on schedule and within budget.

Expectations

Plan and implement projects at various client sites including the activities of staff and subcontractorsManaging the delivery of various IT large-scale complex technology projectsProviding direction and guidance to the cross-functional project teamPrimary customer and/or partner contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate Proactively provide customers and/or partners with product and services information and project updatesIdentify opportunities for customers to get the best value out of the software Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets Manage a network of resources (including contractors) in support of project executionTake part in the writing of reports that describe the results of a project Participate in the development of proposals for projectsManage the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations Ensure that delivered products and services achieve highest quality and performance levels Negotiate change orders with the customers Professionally represent the company during all customer communications Lead a varied staff that will include employees, customers, partner companies, or subcontractorsCoach/mentor others on best practices for project delivery and execution. Act as advisor to others in the area of customer satisfaction; focus on tangible and intangible benefits to ensure customer awareness and satisfaction.

Technical Expertise

Leading the technical aspects of the project on a strategic level, working on national projects, leading teams in different locations and with a multitude of skill setsManaging mega healthcare programs and projects.Understanding healthcare workflow and processesInstructs others on how to thoroughly analyse data and present findings and recommendations in a way that is easy and simple for key stakeholders to make decisions; links analysis to overall business objectives and strategies.Can instruct others on processes and procedures. Advises the customer on most favourable outcome, anticipates potential issues to proactively circumvent issues. Adapts to exceptions and develops new procedures and workarounds for others to use. Resolves issues pertaining to scope, schedule and budget, or drive change management. Defines quality requirements.Modifies processes to simplify.Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions across disparate functions. Embraces uncertainty, isolates root causes and implement corrective actions to evolve long term organizational best practices. Coaches others on troubleshooting and problem solving techniques. Serves as expert to solve highly critical escalated issues.

Requirements:

Bachelor's degree from an accredited university or collegeProject Management experience in the Healthcare Digital industryEMR/HIS experienceMinimum 5 years of experience as Project ManagerMinimum 10 years of global Healthcare IT experienceLean Six Sigma experiencePMI Certification is a plusFluent in English as primary/secondary language

Desired Characteristics

Leadership:

Proactively identifies and removes project obstacles or barriers on behalf of the team. Navigates accountability in a matrixed organization. Communicates and demonstrates a shared sense of purpose. Learns from failure.Establishes & communicates team members' roles in relation to their function and data. Shares knowledge, power and credit, establishing trust, credibility, and goodwill. Coordinates role responsibilities with that of others to achieve mutual goals. Encourages groups to work together to efficiently resolve problems. Proactively coaches and/or mentor’s others to improve their contribution to the team. Fosters relationship building between team members and those outside the team.Develops project plans for multiple initiatives and/or large projects, including outcome definitions, timeline, staffing and resource models, risk mitigation, communication plans, status reporting, and issues management. Effectively communicates to multiple levels of internal and external stakeholders. Leads large project teams, interacting effectively in a matrixed environment. Able to foresee issues and proactively manage scope, schedule, and budget to meet or exceed project commitments. Defines and implements appropriate corrective action plans. Creates referenceable solution deployments.Courage to share point-of-view and facilitate tough conversations. Ability to pick up on subtle cues that could add risk to projects or initiatives. Ability to proactively cultivate and identify non-obvious solutions to problems through an astute understanding of stakeholder roles and dynamics. Provides critical feedback into product and commercial teams to advance roadmap or relationship.

Personal Attributes

Demonstrates a passion for work and for continual learning. Persistently seeks to accomplish challenges and approaches difficult situations with optimism. Encourages their team's commitment to corporate goals and beliefs. Identifies new opportunities by creating bonds of trust with customers. Creates a team environment where people are motivated, share more, are highly engaged, and ultimately perform better. Evangelizes the value of a human-focused perspective in product management.Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavourable odds and setbacks.Achieves and maintains direct involvement in customer discussions about expected business outcomes and benefits from the solution; advocates for the customer to have the right teams and capabilities in place to ensure critical success factors are met; remains actively engaged until the customer realizes what the expected business benefits from the solution are and the necessary investment to achieve them; identifies next steps and how to string together near-term successes that can be the foundation for future engagements and an expanded business.

Benefits

We work hard to prioritise the things that matter most to you. Visit our benefits page for information on everything from perks to well-being initiatives and career enhancement. The preferred candidate will be creative, dynamic, resolutive, open minded, autonomous and at the same time have great team spirit.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com