Program                             Leadership Develop a clear vision and roadmap for programs identified and prioritised for implementation by the GCC. Define program objectives, success criteria, and key performance indicators (KPIs). Engage with leadership across businesses. communicate program objectives and risks. Foster strong relationships and address concerns of stakeholders in GCC and businesses. Conduct kick-off meeting with all related functions / businesses to share technical and process requirements. Collate cost and process performance data from all functions / businesses to establish baseline for transformation projects.           Program                           Management –                 Project Initiation     and Planning Prepare Project Charters, project scope, KPIs, overall project management plan etc. and obtain approval for resource allocation for the project. Prepare project plan detailing scheduling, cost management, quality requirements, WBS for different teams, etc. to establish baseline for comparison & tracking Prepare project budget for monitoring progress of projects.          Program                            Management and            Performance                    Measurement Interact with different project teams for various stages of the respective projects including designing & development (for processes / services), quality (for approval processes & criteria), resourcing and procurement. Undertake regular project team meetings to co-ordinate cross-functional activities and effectively delegate assignments to stakeholders. Conduct monthly project review meetings to present project status to GCC management. Prepare for project phase completion assessments as defined and present outcomes to GCC management for approval. Monitor changes in requirements and undertake change management as required. Undertake discussions with functions / businesses to address any open issues. Undertake final testing prior to Go Live for the transition of process / service to GCC.          Program                            Management – Risk          Management Establish project risk management framework, identify potential risks, perform qualitative & quantitative assessment to develop and implement mitigation plans. Ensure compliance with regulatory requirements. Lead change initiatives related to program implementation and address resistance to change. Promote adoption of new processes and ways of working to facilitate smooth transition.

Educational Qualification:

Bachelor's Degree in a Business Administration, or a relevant degree from a recognized University. A Master's Degree is preferred.

Experiences:

Minimum of 15 years of experience with at least 5-7 years in a leadership or managerial role in the Program Management function in diversified GCC / GBS / SSC environment. Demonstrated success in managing multiple large scale projects and budgets for large-scale process / services transition from multiple functions and businesses to capability centres in a conglomerate environment. Working knowledge of change management principles and project management techniques and processes. Proven problem-solving skills, as well as an ability to manage multiple projects simultaneously to successful completion in a fast-paced environment. Proven experience in program management and stakeholder management. Strong interpersonal skills for dealing with internal and external stakeholders.

Certification in Project Management is preferred.