Project Manager Sunnyvale,California,United States Support and Service Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. As a Program Manager within the Partner Ecosystems team, you will play a meaningful role leading partner enablement and onboarding efforts across all of Apple product lines for Device Enrollment. This person will contribute to a wide range of activities including leading partner integration projects in coordination with various global and regional teams. In addition, this person will play a critical role in crafting and implementing Apple’s next generation partner integration and collaboration platform. **Description** Partner Ecosystems & Programs team works with Channel Partners to integrate their systems with Apple’s to support various programs. This position will support Apple’s Device Enrollment Program, which provides a fast, streamlined way to deploy and supervise institutionally owned devices by automating mobile device management enrollment. Your work will enable channel partners to provide the benefit of device enrollment to corporate and institution customers. A successful PM is a leader and facilitator; is dynamic, driven, organized and detail oriented; excels in program/ project management; communicates with ease at all levels; thrives in an ambiguous environment and is adept at facilitating actions and resolving conflicts. Key Responsibilities Manage channel partners through the integration process. Collaborate with regional sales team to manage expectations with future partners and establish integration timelines. Educate channel partner project team on the business, technical, accounting and legal requirements of the program Understand reseller’s business strategy, systems and impacted processes Conduct onsite workshops with select partners & facilitate discussion around the best way to implement the program into their business. Provide consultation on scaleable system & process design maximize efficiency, improve the customer experience and minimize errors and manual processes. Interface between partner technical teams and Apple IS&T teams. Provide project management support to the partner team, guide them through Apple’s engagement and testing processes, and assist with cutover & go-live issues. Drive internal schedule with cross functional partners, including but not limited to testing activities, development requirements and launch activities. Provide regular project status updates to various parts of the organization Communicate with business team and IS&T technical team on regional issues, escalations and region specific requirements. Identify common issues and work with team to close open issues. Collaborate with worldwide team on areas of improvement including systems and process. **Minimum Qualifications** + BA/BS degree plus 3-5 years of relevant experience + Technical understanding of enterprise software and integration technologies such as EDI, API, Web services, FTP and web portals + Proven success in one or more of the following roles: + B2B API Integration (JSON) + B2B sales/relationship/account management, B2B or B2C + Sales operations/process management + Project management + Business process re-engineering + Experience with Mac OS and productivity applications, i.e. keynote, pages, filemaker, excel + Experience with subscription services + Experience with writing technical and program documentation + Some travel required **Key Qualifications** **Preferred Qualifications** + Believes in the perpetual value of the customer experience & has a solid grasp on consumer psychology. + Strong problem solving abilities and analytical skills. + Dynamic, creative thinking and innovative. + Exceptional written and oral communications and presentation skills. + Highly motivated and results oriented, including a willingness to perform whatever tasks are required to complete a project. + Excellent organization skills and high attention to detail. + Enjoys working independently and with a team in a fast paced environment. Confidently manages through ambiguity and uncertainty. Takes initiative, thrives in autonomous work environment. + Comfortable communicating to various levels of the organization, from IT to senior management. + Ability to manage expectations with various groups including resellers, carriers and internal cross functional partners. + Ability to manage multiple projects simultaneously. + Professional Certification in Project Management (PMP). **Education & Experience** **Additional Requirements** **Pay & Benefits** + At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,200 and $209,900, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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