The primary purpose of this position is to manage and oversee projects from inception to completion. The Project Manager will identify, understand, and help improve business issues and processes for all of the Retail Energy segment's markets. This role will also drive entry into new markets or new acquisitions, as well as any other new products or services. The Project Manager will define and document business requirements, provide functional subject matter expertise to various teams, and ensure compliance with business processes.
ResponsibilitiesManage and oversee projects from inception to completion.Identify, understand, and improve business issues and processes.Drive entry into new markets or new acquisitions, and manage new products or services.Define and document business requirements.Provide functional subject matter expertise to various teams.Develop comprehensive test cases and oversee thorough testing compliance.Develop project plans and track and report on milestones and status.Provide analytical support for measuring operational improvements.Validate and improve customer requirements by verifying adherence to required functionality.Conduct user acceptance testing and manage customer change requests.Provide project management for process improvement projects in Customer Operations and throughout the Retail Energy segment.Manage aspects of the project including research, writing project requirements analysis, documentation, design/development, testing, negotiation, problem resolution, training, status reporting, implementation, deliverables, project closing, and post-implementation review/audit.Provide project management for business and operational readiness related to new markets and acquisitions.Develop and present project documentation with all project stakeholders.Provide project management for business and operational readiness related to system enhancements.Develop detailed project plans and track and report on milestones, dependencies, risks, and mitigations.Support call center, billing, and back-office operations as needed.Drive system enhancement projects and provide feedback on business requirements, functional requirements, test plans, test scenarios, documentation, and training materials.Assist with developing a long-term strategy for systems and operations to support growth.Maintain knowledge of regulatory requirements and changes across all markets.Proactively communicate issues, concerns, status, or questions to all stakeholders.Provide liaison between Customer Operations, IT, Business Owners, and Vendors to roll out new operational processes, website, and system changes.Interact with all levels and departments of the organization to maintain and update project plans.Serve as a member of each system’s Project Review Committee and advise on project timelines and priority.Measure ongoing process improvements by creating and implementing associated statistics, reports, and metrics.Provide analytical support in evaluating systems and operations to identify and recommend process improvement opportunities.Essential Skills5+ years of experience managing all aspects of a project including research, writing project requirements analysis, documentation, design/development, testing, negotiation, problem resolution, training, status reporting, implementation, deliverables, project closing, and post-implementation review/audit.Experience managing a project from initiation through implementation and delivery.Ability to plan, guide, and direct projects through to completion on time, within scope, and within budget.Experience with operational or system requirements gathering, specifically soliciting, documenting, and reviewing requirements with multiple business owners.Ability to conduct trending and analysis to identify root causes and possible solutions.Ability to perform metrics creation, implementation, tracking, and reporting for operational departments.Strong knowledge of Microsoft Office applications such as Project, Visio, Word, Excel, PowerPoint, and Access.Advanced database knowledge (e.g., developing and executing SQL statements, importing data, etc.).Ability to work with IT and manage Billing System enhancements.PMP certification, Lean Six Sigma (Black Belt or Green Belt), and technical writing skills.Work Environment
This is a hybrid position, requiring you to be in the office 2-3 times per week, with the remaining days being remote. The position involves 40 hours per week with core hours from Monday to Friday, 8 AM to 5 PM. The role will start as an open-ended contract with the possibility to convert, providing stability over a three-year contract duration.
Pay and BenefitsThe pay range for this position is $50.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Atlanta,GA.
Application Deadline
This position is anticipated to close on Feb 27, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
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Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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