Mood, a private equity-backed company, is the world’s leading in-store media solutions company dedicated to elevating the Customer Experience. The Company creates greater emotional connections between brands and consumers through the right combination of sight, sound, scent, social and systems solutions. Mood reaches more than 150 million consumers each day through more than 500,000 subscriber locations in 100+ countries around the globe. Mood’s clients include businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants, local banks and thousands of small businesses. For more information, visit: www.moodmedia.com

 

Remote Opportunity

 

The Service Delivery Project Manager (PM) is responsible for managing the Mood Client Installation experience for In-store Media Solutions to help enhance our brand image that are client assignment or complexity of installation. The PM acts as a primary liaison between our clients and the Service Delivery department to ensure client satisfaction and performance. The PM will assist in training and support for Project Coordinators.

 

 CORE RESPONSIBILITIES

Coordinate the successful installation of our renowned more complex sound systems, music platforms, visual platforms and sensory branding equipment.Constantly communicate with construction contractors and/or on site contacts to ensure on-time installations.Be familiar with different stages of the construction process for multiple jobs occurring simultaneously.Negotiate labor rates with our field operations network and coordinate the delivery of equipment to arrive in advance of an on-time system installation.Act as liaison between Mood Media and a globally recognized name brand client base and specific assigned clients, ensuring newly built or remodeled locations are installed according to customer expectations and engineering designs.Interact and utilize our engineering and Field Operations department resources to maintain systems integrity and customer’s expectations.  Maintain multiple client account databases, which are shared company-wide, so accuracy is imperative.Support Project Coordinators in training and installation questions as needed

 

KNOWLEDGE, SKILLS AND ABILITIES

3+ yrs. experience in project managementFamiliarity with construction and engineering terminology and/or process is highly beneficialStrong communication, negotiation skills and customer satisfaction are imperativeAbility to facilitate scheduled deadlines and manage multiple projectsAbility to solve problems quickly and effectivelyAbility to utilize creative skills effectivelySuperior organizational skillsBachelor’s degree is preferred, but not required 

 Mood Employees enjoy:

Medical, dental , life insuranceShort and long term disability401(k) planGenerous paid time off

Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran
Visit us online at www.moodmedia.com