About us

Cognizant is one of the world's leading professional services companies, redefining clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant consulting

Within Cognizant is Cognizant Consulting, a global consulting organization delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program and organisational change capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide a number of Business/IT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions. The Cognizant Consulting team is a hard-working organization that is continually expanding our client base and increasingly being recommended by analysts such as Forrester and Gartner. And we’re growing!

This position is open to Qualified individuals in the United States.

This position is in Hunt Valley, MD

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about adopting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

Project Manager (End User Computing)

RESPONSIBILITIES Act as the central liaison for all transition and FS delivery activities for customers Transition EUC and Field Service from External Customers and/or Incumbents for Service being delivered by the FS tower Domain guide on End User Computing, Field Services and Third Party Partner Management that are also supplying these services and resources for Client Analysis of Service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements. Creation and review of required SLA's, KPI's, Service Credit Penalties. Creation of Statement of Work Documents outlining Service Requirements that will be shared with our partners outlining the EUC and FSO support requirements. Customer solution discussions and Presentations to Director level on Service Capabilities of clients in EUC & Field Services. Planning and Preparation of IT Process Knowledge Transfer from the customer to client on EUC and Field Services processes. Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around EUC & Field Services. Create Process Document of current service for the customer and Partner. Re-Design of current Service as per the new requirements. Manage Risks, Issues and action logs and obtain customer sign offs. Handle regional resources and Team Leads assigned to Field Services Delivery Plan Resource Training Plans. Work closely with our Third Party Partner Network and lead service provided and relationships. Understanding of Desk side Support Management duties and process Solid understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL. Strong Customer and Vendor Relationship Management Project Management of your work stream Solid understanding and skills in SLA, important metric Management Review with the Delivery Managers and other internal groups Periodic reviews with Customer and Vendors Review and approve vendor invoices for payment MIS and Reporting. KNOWLEDGE: Ensure Management of Full Time or Dispatch Engineers at various locations in the region via documented process to our Delivery and Partners. Should have handled Transition and transformation projects in the EUC and Field Services domain. Should have knowledge on Service Desk operation and tools Understand Service Desk Ticket concepts in Categorization, Priorities, Work Flows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Organisational Change etc. Should have knowledge on contract handling and execution Good graps of ticketing tools Should have knowledge on MS Office and Microsoft project Should have knowledge and experience on partner management and relationship handling Taking ownership of issues through to resolution on all appropriate requests. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. TECHNICAL SKILLS: Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc. Good understanding of skills in Microsoft Windows & MAC desktop operating systems and business productivity applications ie Office. Again this is to enable understanding of process and requirements when assessing and collecting process requirements and relaying them. Effective communication in English required anY local languages or one of European Language is favorable. BUSINESS SKILLS: Management of the Region Ability to communicate effectively with customers so as to ensure that the service is polite, efficient and responsive Strong International partner network and knowledge Extensive knowledge in outsourcing and managed services Highly proactive solution driven approach Expert in partner concern management Interpersonal and negotiating skills People development, managing, motivating and team building Problem solving and root cause analysis Developing, reviewing and refining business processes and procedures Networking and building links (internal and external) Understand the cost to deliver and ownership of cost. Being visible to customer and internal teams. Presentation Skills. SKILLS, EXPERIENCE AND QUALIFICATION REQUIRED FOR THE POSITION: demonstrated ability in management, with 5+ years overall experience. Ideal candidate would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management. Manufactoring/factory support delivery experience desirable ITIL/PMI professional will be preferred Good mix of Transition (External customer), Delivery and project experience in EUC and FSO environment. Candidate should have good understanding of Desk side desktop Management, maintenance, deployment and vendor management. Should have very strong written and oral communication skills Flexibility with respect to time - client work need to be met with a Can do attitude Excellent problem solving/quantitative/analytical skills Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels Experience of handling and leading a geographically and culturally complementary team A significant travel is expected on the job - hence should be willing to work in such a role. Willing to travel ( up to 60%) Location of work possibly in the client offices in the respective geography/location. Flexibility in relocation based on job requirements will be desired.

The annual salary for this position is between $90,000 - $120,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About us:

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences, so they stay ahead in a constantly evolving world.

Our dedication to diversity and inclusion:

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.