The Project Manager for Experis Service Desk will lead and manage the implementation of Epic systems while leveraging their expertise in project management, organizational skills, and process design to oversee healthcare IT projects. This role involves designing and building remote service desks, ensuring smooth transitions during large-scale Epic implementations, and collaborating with cross-functional teams to deliver high-quality solutions that support end-users and enhance healthcare operations.

Making an Impact
• Lead and manage Epic Service Desk implementation projects, ensuring timely delivery and alignment with organizational goals.
• Design, build, and optimize remote service desks to support end-users during GoLive and post-GoLive phases.
• Develop and implement project plans, timelines, schedules and budgets to ensure successful activations.
• Establish and enforce best practices for service desk operations, incident management, and troubleshooting.
• Lead change management efforts, ensuring smooth transitions and user adoption across the organization.
• Coordinate and communicate with stakeholders, including IT teams, clinical staff, and third-party vendors to streamline project activities.
• Oversee end-user training, support, and onboarding to enhance adoption of the Epic platform.
• Monitor project performance metrics and provide regular updates to leadership on project status, risks, and mitigation strategies.
• Conduct post-implementation reviews to identify areas for improvement and optimize future projects.

Your Typical Day and Other Key Details
• Update and maintain the project schedule through proactive engagement with project stakeholders.
• Coordinate communications, organize meetings, and ensure effective meeting setups.
• Develop and present PowerPoint presentations to guide and drive meetings.
• Drive project decisions and milestones in collaboration with stakeholders.
• Facilitate collaboration between internal business units and client stakeholders, bridging gaps between subject matter experts.

The Project Manager for Experis Service Desk will lead and manage the implementation of Epic systems while leveraging their expertise in project management, organizational skills, and process design to oversee healthcare IT projects. This role involves designing and building remote service desks, ensuring smooth transitions during large-scale Epic implementations, and collaborating with cross-functional teams to deliver high-quality solutions that support end-users and enhance healthcare operations.

Making an Impact
• Lead and manage Epic Service Desk implementation projects, ensuring timely delivery and alignment with organizational goals.
• Design, build, and optimize remote service desks to support end-users during GoLive and post-GoLive phases.
• Develop and implement project plans, timelines, schedules and budgets to ensure successful activations.
• Establish and enforce best practices for service desk operations, incident management, and troubleshooting.
• Lead change management efforts, ensuring smooth transitions and user adoption across the organization.
• Coordinate and communicate with stakeholders, including IT teams, clinical staff, and third-party vendors to streamline project activities.
• Oversee end-user training, support, and onboarding to enhance adoption of the Epic platform.
• Monitor project performance metrics and provide regular updates to leadership on project status, risks, and mitigation strategies.
• Conduct post-implementation reviews to identify areas for improvement and optimize future projects.

Your Typical Day and Other Key Details
• Update and maintain the project schedule through proactive engagement with project stakeholders.
• Coordinate communications, organize meetings, and ensure effective meeting setups.
• Develop and present PowerPoint presentations to guide and drive meetings.
• Drive project decisions and milestones in collaboration with stakeholders.
• Facilitate collaboration between internal business units and client stakeholders, bridging gaps between subject matter experts.