Job Title

Project Manager I-II, Emerging Technology

Job Category

Strategy

Job Description

What starts with YOU, moves the world!

Put a LIFT in your career with Hyster-Yale Materials Handling, (HYMH) a world-class manufacturer of industrial lift trucks. We have an outstanding opportunity for an exceptional and talented Project Manager I-II (Emerging Technologies) based at our Greenville, NC location.

Who you are:

You will facilitate and manage the solution delivery of emerging technology projects, ranging from Robotics and Automation, telemetry, and fuel cell technologies.You will lead all activities to ensure the successful deployment of technology projects.You will meet with customers to ensure project requirements and success criteria are realistically established.You will maintain project stakeholder communications to ensure delighted customers and dealers by keeping them informed and involved with product status and opportunities for input on the solution design decisions.You will promote the growth of existing emerging technology customers through the direct support of continuous improvement initiatives as a lead resource in providing customer performance reviews.Customer reviews will also be a billable option available as an ongoing service to customers.You will support departmental efforts to maintain and improve standard processes across transactional role types.You will provide proactive support of customer concerns, while notifying management of potential risks with any assigned accounts.You will coach and lead dealers through the solution delivery process.

What you will do:
 

Solution Delivery

Directly manage the implementation projects for HYMH emerging technology solutions.Partner with appropriate Hyster/Yale or Dealer Channel Account management to ensure customer deliverables and expectations are being met.Approach the goal of customer satisfaction with the team by preparing for and facilitating frequent stakeholder meetings, promptly resolving and communicating issues.Review and confirm the customer options selected to ensure that the sales order matches the customers’ requirements.Ensure customer awareness in areas of value and return offered by the emerging technology solutions by suggesting actionable insights on how to drive savings or operational improvement.

Project Management:

Manage large and mid-size emerging technology projects, utilizing Project Management standards suggested by PMI.Establish and maintain project documents.Act as the project manager for telemetry orders as a billable option.

Perform Customer Reviews to outline:

ImpactsService ManagementOther key areas highlighted in our emerging technology data set.

Dealer and Customer Training:

Train dealers and customers to deliver the solution with excellence.Develop training material and online curricula as necessary, related to project implementations and consultative support.

Improve Standard Processes:

Participate in team discussions to discover and act upon opportunities for improvement.Take a lead role in improving a functional area.

What you will need:

Project Manager I

BS/BA degree in a business-related field strongly preferred.3-5 years of relevant project management experience.Demonstrated presentation and training experience desired.In lieu of a degree, 7+ years of relevant experience as described above.

Project Manager II

BS/BA degree in a business-related field strongly preferred.Five or more years of relevant project management experience.In lieu of education, 10 or more years of experience as described above.Demonstrated presentation and training experience desired.

Skills, Experience & Abilities:

Project Management Experience, including:Customer applications.Product management principles and solutions developmentExperience with emerging technologies preferred.Experience working with customers and partners to develop value-based solutions. (PMP Certification Preferred)Knowledge and understanding of marketing/sales and general business management.Ability to convert technical analysis into value propositions that are easy for customers and salespeople to understand.Demonstrated proficiency with computer applications in a Windows-based environment is a must.Excellent verbal and written communication skills.Ability to multi-task, handle multiple and changing priorities, with proven organizational skills in a fast-paced environment required.

Who we are:

Hyster Yale Material Handling designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks that are transforming the way the world moves materials. As a leader in the Materials Handling industry, HYMH have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer:

Hyster-Yale Material Handling offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

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Job Type

Permanent

Time Type

Full time

Work Hours

40

Travel Required

No

Primary Location

HY US Greenville, NC (Clark St)

Address

1104 Clark St

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled