Position Title: Project Manager II, Tower Inspections (P2)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.      

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Project Manager (PM) II – Tower Inspections supports tower operations. Towers are Crown Castle’s most established type of communications infrastructure and a more reliable way to deliver critical wireless Coverage.  The PM ensures proper care of facilities by managing inspection programs and resolving site and maintenance issues in accordance with Company and regulatory policies. 

Responsibilities

Support Telecom Industry Association (TIA) Inspection program through review and acceptance of inspections completed by external vendors within a set timeframe. Ensure appropriate maintenance is completed during onsite inspections by external vendors and proper maintenance tickets are opened and categorized per inspection standard. Ensure all tickets are properly managed within the TIA program; prioritize issues with tower operations manager, field technicians, customers, jurisdictions, landlords, and other cross-functional departments as required (develop appropriate recurring maintenance and site-specific issue resolution schedules). Work cross-functionally to ensure that all maintenance and other issues requiring immediate action are promptly and effectively resolved. Occasionally create maintenance and repair scope and schedule of work documents; bid and award projects in accordance with competitive bid policy. Work closely with contractors, suppliers, field technicians, tower operations manager, and cross-functional support to ensure project timelines and budgets are effectively managed. Provide reporting and analysis on all inspection and maintenance activities specific to cost, scope, and resolution schedule, including preparation of financial guidance in coordination with tower operations manager. Work with various internal departments to comply with companywide initiatives that maintain the structural integrity and safety of Crown Castle facilities Provide resource support (contractors, materials, and equipment) making sure they are available, trained, and cost effective for use in inspections, maintenance work, disaster recovery or other related work at Crown Castle facilities. Assist TIA project manager with vendor training, auditing, and day to day operations leading to program success in volume, budget, and quality. Assist with new hire training and ongoing training. Support other cross-functional departments within Crown Castle with special projects and requests.

Expectations

Demonstrate a strong sense of ownership, urgency, and drive as well as the ability to work well with diverse teams Ability to effectively articulate technical challenges and solutions within and across teams Structures and organizes own work to deliver individually on priorities and customer needs to drive results

Education/Certifications/Licensure

High School diploma or equivalent required Associates degree, two-year technical degree or equivalent experience/training strongly preferred

Experience/Minimum Requirements

Two (2)+ years field operations experience working with site inspection, maintenance or repair of tower sites Knowledge of wireless/telecommunications technologies and tower construction; drone footage review experience preferred  Demonstrates ability to understand and analyze financial reports Prior maintenance/mechanical experience Ability to read and understand surveys, construction drawings and technical schematics Demonstrate ability to communicate effectively and influence others Ability to manage work and prioritize effectively

Organizational Relationship

Reports to: Program Manager

Title(s) of direct reports (if applicable): N/A

Working Conditions:  This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.