Role Proficiency:

Perform end-to-end management of a single or portfolio of projects with TCV 500K - $1Mn in deliverables based or outcome-based model by delivering the agreed scope within the agreed timelines and cost. Fully ensuring the success and acceptance criteria of the project are met and customer satisfaction is enhanced.

Outcomes:

     Identify key stakeholders to ensure establishing and maintaining positive business relationships among stakeholders (internal or external)      Maintain regular communication with customer / partner / supplier; addressing needs through empathy with their environment      Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilization minimise waste and deliver projects on time and budget as per the contract and agreed scope with a high quality result.      Anticipate all possible risks and manage them by applying the suitable risk management strategy; developing contingency plans.      Define and implement the governance model as per the project needs      Plan and implement metrics driven management model and quantitatively assess the project health      Orchestrate projects to develop or implement new internal or externally defined processes to meet identified business needs.      Effective implementation of software delivery methodologies and instil customer’s confidence      Build manage and nurture high performing teams providing individual and team mentoring ensuring high levels of team engagement and developing capabilities within team ensuring seamless communication and resolving conflicts   Adopt and build software engineering best practices which can be leveraged by other teams

Measures of Outcomes:

     Sprint velocity/team productivity      Planned schedule vs actual      Planned effort vs actual      Planned cost vs actual      Retention      Requirement stability and effectiveness of scope change management      Product quality (rework effort defect density defect leakage in various phases and number of rejected defects)      Risk management index      Adoption of reusable components and artefacts   Customer satisfaction Team satisfaction

Outputs Expected:

Scope Management :

Conduct requirements analysis
requirements elicitation
scope control
and scope prioritization based on customer needs and scope change management Drive the creation of common standards such as design documents
traceability matrix
bridge documents
analysis methodologies and solution artefacts Partner with the customer to define their requirements / elicit requirements from solution envisioning workshop Manage customers expectations by pre- planning deliverables like wireframes
prototypes
demos
MVPs etc Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization

Estimation and Resource Planning:

Consolidate estimates at a solution level
evaluate risks and validate estimates from a technical standpoint
assumptions
and defining scope and boundaries Review
validate and negotiate estimates across service lines Conduct resource planning (pyramid
people development) at a project level based on project requirements Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading Identify the different roles and skills for each role
considering the constraints
pre-requisites and other project specific KPIs

Project/ Schedule Management:

Identify and plan the end-end activities required to meet the project acceptance criteria Plan and manage multiple small/ medium size projects/ modules as defined within UST Identify risks and mitigation strategies and implement the same to manage simple
small or medium size projects/ modules Anticipate items that cause schedule delays
schedule dependencies and manage them following the proper risk management plan Identify options to fast track the schedule and plans to implement the same Estimate the work
plan and track the activities closely and report the progress on a regular basis

Risk/Issue management:

Proactively identify any dependencies that might impact the project KPIs
facilitate agreement with dependency owners and closely track them on the plan Identify and closely track the risks in the project and follow escalation path Document the risks and issues in the project
communicate them to all relevant stakeholders and closely track the impact

Stakeholder Management:

Identify the internal and external stakeholders on the project Define the RACIA chart and communicate the roles/responsibilities to the stakeholders Define the communication plan and implement the same Ensures that stakeholder needs
concerns or complaints are understood and addressed

Test and Defect Management :

Ensure the test approach is defined and agreed for the project Support system integration testing (functional / technical) Review/mentor team during test execution Support defining the test strategy and scenarios Understand the business impact of defects Prioritize the defects based on their criticality and severity Participate in defect triage meetings Identify and analyse root cause of defects Interpret the results

Configuration Management:

Ensure and drive the process within the scope of the project Provide information / articulate / demonstrate work during configuration audits and implement corrective action

Software Development Process Tools & Techniques:

Define/adopt the right tooling strategy for the project Independently guide the team to develop efficient and high-quality work products Meet project goals
ensure process compliance and mentor the team

Governance:

Create continuous quality improvement plan Define QA processes / plan Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes Identify root causes and implement necessary preventive/corrective actions to proactively address challenges that might impact project KPIs

Domain / Industry Knowledge:

Guide team members to conduct research to keep abreast of the key business environment and competitive landscape Understand how the proposed solution meets client requirements Identify the key industry parameters to achieve market sensing

Technology Concepts:

Understand customer's technology landscape Map business requirements to technology requirements Set expectations with the customer Leverage that knowledge in day-to-day work or upgrading skills of the team Provide inputs on potential areas of opportunity for UST

Profitability Management:

Analyse profitability for project Create profitability sheet based on resource plan Modify parameters in the profitability sheet and identify impact on margins Carry out basic deal pricing Apply project principles for improving the project profitability

Pricing & Licensing Models:

Define the pricing models for medium complex projects Conduct estimation for complex projects viz. FP / value-based pricing
etc. Understand pricing strategies and business models of relevant products
solutions or associated services Review simple proposals

Knowledge Management (KM):

Establish a KM plan and platform that can be leveraged by new joiners to the project Establish a platform to enable knowledge sharing among the project team members Ensure that the learnings from the project are contributed to the KM repository Ensure that the organization level KM Platforms (platform and content) is enabled for consumption by the project

Account Management Processes and Tools:

Comply with account management activities and drive towards the account management KPIs relevant for the project Ability to write contracts in a language mitigating potential risks. Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas
automation
etc

Solution Structuring:

Present the proposed solution to the customer highlighting the solution benefits and road map to achieve Understand the end in mind and define Win Themes. Carve out simple solution / POC to build confidence in the solution Review the proposal for completeness

Self-Development and Organizational initiatives:

Review other project artefacts with health assessment Actively participate in forums like PM forums and share best practices and learnings from own projects Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality Constantly enhance knowledge and implement the same to leverage the best software engineering methodologies
concepts
automation
etc

Team Development:

Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan Nurture the innovation potential within the team and harness it to positively impact the project outcomes Provide feedback and enable the team to perform independently and grow Identify the career aspirations of the team members and guide/coach them to define a development plan to achieve the same

Skill Examples:

     Impact and Influence      Relationship building      Project strategy planning      Identify project risks and define action plans to manage      Define a project plan by breaking it down into individual project tasks      Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications      Delegate tasks and manage team member contributions appropriately      Manage external contracted resources to achieve project objectives      Optimize project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities   Assess the project heath using quantitative measures and change the course of action as needed   Conflict management within the team and with external stakeholders Collaborate with different techno-functional teams within own and customer organization to ensure the right standards and practices are implemented

Knowledge Examples:

     A project methodology including approaches to define project steps and tools to set up action plans      Technologies to be implemented within the project      Company business strategy and business processes      Development and compliance with financial plans and budgets      IPR principles and regulation      Structured project management methodologies (e.g. agile techniques)      Estimation techniques      Metrics analysis and quantitative management      Root cause analysis   People management including goal setting growth aspects and coaching   Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards

Additional Comments:

QE Service Manager is responsible for leading quality engineering services within an organization, ensuring that products meet the required quality standards and that testing processes are efficient, effective, and aligned with business needs. This role involves managing a team of quality engineers, overseeing testing strategies, driving process improvements, and ensuring high-quality service delivery Key Responsibilities: Team Management & Leadership: o Lead, mentor, and manage a team of quality engineers and testers, providing guidance and career development opportunities. o Foster a culture of quality and continuous improvement, ensuring that the team remains focused on delivering high-quality results. Service Delivery Management: o Oversee the delivery of QE services, ensuring that all quality engineering activities are completed on time, within scope, and in accordance with business objectives. o Define, implement, and monitor service-level agreements (SLAs) for quality engineering services. o Manage the allocation of resources across various testing projects to ensure optimal utilization and timely delivery. Quality Assurance & Testing: o Oversee the development and execution of testing strategies, ensuring that they align with the organization's business goals. o Ensure comprehensive test plans are created, executed, and documented for all software products and services. o Coordinate and manage functional, regression, performance, integration, and user acceptance testing activities. o Review and ensure that all testing activities meet established quality standards and are documented effectively. Process Improvement & Optimization: o Identify opportunities to improve quality processes and testing methodologies, driving initiatives to optimize testing efficiency and effectiveness. o Implement best practices and tools to improve testing accuracy, speed, and coverage. o Evaluate testing metrics and data to provide actionable insights for process improvements. Collaboration & Stakeholder Management: o Collaborate with product management, development, and other business stakeholders to understand requirements and define quality objectives. o Ensure clear and timely communication of testing progress, risks, and issues to stakeholders and leadership. o Act as the primary point of contact for quality-related queries and concerns, working with internal teams to resolve issues. Risk Management: o Identify potential risks related to product quality, testing timelines, and resources, and develop mitigation strategies. o Proactively address issues that arise during the testing process to minimize business impact. o Provide detailed reports on quality risks and propose solutions to address them. Reporting & Documentation: o Track and report on key quality metrics, such as test coverage, defect density, and test results, to ensure product quality and project health. o Maintain accurate and up-to-date documentation of testing activities, test results, and quality metrics. o Provide regular status reports to senior management regarding the quality of products and the overall health of the testing process. Client Engagement: o Manage relationships with clients (internal or external), ensuring that their quality requirements are understood and met. o Provide regular updates and recommendations to clients on the status of quality engineering efforts and product quality. Qualifications: • Experience: o 5+ years of experience in quality engineering, software testing, or quality assurance. o 5+ years of experience in managing a team of quality engineers or testers. o Proven track record in managing service delivery for quality engineering functions, including end-to-end testing processes. o Experience working with Agile or other software development methodologies (e.g., Scrum, Kanban, Waterfall). • Skills: o Strong understanding of quality engineering principles, test automation, and software testing best practices. o Proficiency in using testing tools and platforms such as Selenium, JUnit, TestNG, Jira, etc. o Experience with test management tools and defect tracking systems. o Excellent leadership, communication, and interpersonal skills, with the ability to manage cross-functional teams. • Certifications: o ISTQB (International Software Testing Qualifications Board) certification is preferred. o Certifications in project management (e.g., PMP, Scrum Master) are a plus. Preferred Skills: • Experience with continuous integration and continuous delivery (CI/CD) processes. • Knowledge of performance testing and tools (e.g., LoadRunner, JMeter). • Familiarity with security testing and tools. • Experience in working with cloud-based applications and platforms.