Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions

Job Description:

Plan, manage and deliver distinct projects through all specific phases, in alignment with business and / or enterprise strategies. Provide leadership, direction and coaching to teams(s) while partnering with business and executive stakeholders within a single or across multiple Lines of Business (LoB).

SUMMARY OF DAY TO DAY RESPONSIBILITIES:
The main function of the Customer Platform project manager is to plan, manage and deliver distinct projects through all specific phases, in alignment with business and/or enterprise strategies. The Project Manager provides leadership, direction and coaching to teams(s) while partnering with business, technology and executive stakeholders within a single or across multiple Lines of Business (LoB), as well as across Technology platforms, to deliver new capabilities and features to the TD Bank Customer Platforms environment.

Depth & Scope:

Manages projects with moderate regulatory oversightProject risk profile is low to mediumManagement direction or executive oversight is provided as necessaryTypically leads the delivery of Tier 3 and /or Tier 4 projects with up to medium complexity profilesMay indirectly manage a cross-LoB Project team consisting of Business Analysts, Business SMEs and TechnologyResources where applicable to the projectMay manage a number of small projects at any given time, and time horizon of projects generally range from short to medium term

Education & Experience:

Bachelor's degree requiredProject Management Certification required7+ years relevant experienceComprehensive knowledge of the practices, procedures and principles of project managementExposure to financial management with respect to tracking, forecasting and managing project budgets.Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skillsStrong facilitation skillsCommitment to team skills development and ability to attract top talentTeam player with ability to build and maintain strong working relationships with internal and external partnersAbility to create and foster a cohesive team, and promote a positive work environment for all employees.Ability to think strategically and possess strong business acumenProven ability to stay focused under pressure, demonstrating resilience in challenging situationsExperienced change agent, able to guide cross-functional teams through complex change from concept to executionComfortable with ambiguity and ability to cope with rapid changeStrong leadership skills lead by example, champion change and develop a highly motivated team to consistently exceed expectationsGood judgment ability to determine which issues to escalate vs. to resolve independently, and provide suggestions for possible resolution

Customer Accountabilities:

Engages executive sponsor to ensure active participation on project initiativesEngages appropriate stakeholders to identify and manage required outcomes of projects for the businessEstablishes effective project oversight and other governance bodies, and engages the correct levels to support the direction for the projectProvides ongoing communication to key stakeholders, including the Project Sponsor, Business Project Owner, Program Manager and Portfolio Manager to ensure they are aware of significant changes to the project status in a timely mannerResponds to inquiries and escalates concerns from stakeholders at all levels in the organization (technical, business, Senior and Executive Management)Provides advice and guidance to business partners and project team as required regarding best practices in project managementApplies Organizational Change Management principles and practices in order to effectively manage the people side of change (e.g., stakeholder analysis, business process management, people readiness, sustainment planning, etc.)Communicates project summary, status, financials, etc. to appropriate high-level executives at the BankCollaborates with the appropriate partners to ensure required resources are assigned to the project for successful deliveryAssesses and ensures that customer experience / stakeholder implications are appropriately managedBuilds consensus and relationships with project team and businessLeads the project team, stakeholders and key project deliverables

Employee/Team Accountabilities:

Indirectly manages a cross LoB Project team consisting of Business Analysts, Requirements SMEs, Business SMEs and TechnologyResources where applicable to the projectProvides advice and counsel to project team and business partnersLiaises with external vendors and consultants as requiredCoaches, leads and mentors project team members and provides regular performance assessments to employees and their people managersSupports effective onboarding and offboarding of project resourcesEffectively manages project resources and external contractors / consultants in coordination of competing prioritiesEducates project team members on governance process and facilitates related sessionsLeverages the creativity and experience of project team members to solve issues as they ariseDevelops an understanding of the technical / business aspects of the project in order to effectively manage the project and resourcesWorks effectively in teams by being driven to win for the TD team, working well with diverse teamsManages the project team, stakeholders and key project deliverablesShares project experiences and learning with project management team and PMO peers

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.