Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Maintains formal and informal communication with partners, clinicians and department leadership to identify needs and constraints of project scope and status availability. Coordinates communication and assists in managing stakeholder(s) expectations.Serves as an effective liaison between multiple client groups and stakeholders across various levels of management.Actively participates in meetings, as assigned, and provides meaningful contributions that assist in driving decision-making and aids in clearly identifies next steps.
SERVICE ESSENTIAL FUNCTIONS
Effectively implements and manages project needs with various stakeholders, including clear communication and timely delivery of project outputs. Creates and develops presentations and informational materials, as appropriate.Provides input to clients in an advisory capacity in order to help individuals make sound business decisions by identifying needs, making assessments, and problem solving.Develops project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. Oversees work efforts as appropriate to ensure the best possible delivery of service, quality outcomes, and high customer satisfaction.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Assists with developing and preparing clear and concise communications, business cases/analysis, reports and presentations with compelling data for leadership review.Utilizes data gathering tools and methods to analyze and gather data needed for project requirements. Communicates and disseminates timely data analysis and findings to management and appropriate entities and/or identified committees.Documents and implements training strategies for projects. Provides ongoing training, education, and communication required for projects across Houston Methodist and multiple departments, as appropriate.Tracks the status and coordinates deadlines of all assigned projects, utilizing a variety of software application. Identifies potential barriers to project progression and works towards solutions/resolutions.
FINANCE ESSENTIAL FUNCTIONS
Utilizes efficient and cost-effective work practices with department resources and supplies; provides recommendations to reduce expenses. Completes timely and accurate expense reports as determined by leadership, as applicable.Provides supportive financial documentation related to assigned projects, to aid in the evaluation of project effectiveness.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSParticipates in strategic planning for department. Generates and communicates new ideas and suggestions that improve quality or service.Supports hospital and department goals and offers innovative solutions through participation in department projects to improve the efficiency and effectiveness of current practices. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelor's degree
WORK EXPERIENCE
Three years experience in a related discipline, managing multiple projects of a complex nature for a significant durationMaster's degree combined with HM Fellow satisfies all experience requirements License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesStrong communication and presentation skills. Ability to conduct effective presentationsAbility to establish and maintain positive Sponsor, project team member and internal relationshipsStrong analytical and interpersonal skillsAdvanced spreadsheet skills (i.e. creating pivot tables, performing v-lookups, and managing large data sets). Intermediate word-processing and presentation software skillsStrong project and time management skillsInitiative - Exhibits resourcefulness, independent action and judgment that are position appropriate. Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectivesProfessional handling of exposure to confidential/sensitive informationDemonstrates flexibility and adaptability in the face of changing demands
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area No Company Profile
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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