Key person responsible for planning, executing, controlling and monitoring of all facets of Toll operations. Ensuring that teams adhere to all the quality standards and procedures through monitoring sessions.
Directing, leading & motivating workforce and imparting continuous on job training for accomplishing greater operational effectiveness/ efficiency. Taking care of End User complaints at the Toll Plaza and ensuring their satisfaction. Taking remedial measures to ensure reduction and permanent elimination of complaints. Monitoring and Investigation of Discrepancies, Shortages, Mis-classification, Exemption and Violation on daily basis to keep it at minimum label levels to check against pilferage and leakage of revenue. Monitoring of Daily, Weekly and Monthly reports to detect  any  malpractices at the toll plaza. Ensuring that prompt service is provided to maintain a smooth flow of traffic at the Toll Plaza. To ensure smooth traffic flow through monitoring software and compare by other tools. To ensure that staff and equipment are functioning and performing at optimum levels. To assist and advice the operational & financial staff on operational related matters. Responsible for supervision of front desk administration, Point of sale, customer interaction & services. Preparing & compiling various weekly/monthly MIS reports pertaining to process, and productivity. Execution of traffic survey successfully. Provide assistance to customers.

Collection of toll to includes:

Day to day management of the toll collection including the direction of staff. Monitor the performance of the toll collection, both automated and manual systems, identifying measures for improving the service delivery. Take responsibility for tolling staff.

Educational Qualification: Diploma / B.Tech Engineering

Experiences: 15+ years of experience in Plaza  Management, Traffic Control stake holder management of a Toll Plaza project.