**Overview** **Compensation:** _$70,000 - $73,000 annual salary (US Dollars)_ The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program **Benefits:** _ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit_ ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) _._ **Primary Duties:** ➢ Ensure each guest receives outstanding service by providing a friendly environment, which includes proactively greeting and engaging all customers, patients, and visitors of the location. ➢ Manage and coordinate all activities related to service operations which includes volume monitoring for appropriate staffing, traffic control, volume tracking, database entry and operational performance corrections. ➢ Recommend measures to improve performance, guest satisfaction, and increase efficiency. ➢ Administer Corporate Service Standards and Hospital Service Expectations. ➢ Maintain established policies, procedures, objectives, quality assurance, safety, and environmental and infection control. ➢ Recruit and hire qualified applicants for each position; ensuring adequate staff to meet operational requirements. ➢ Ensure on-going training, promotions, performance reviews, driving evaluations, employment termination, and disciplinary measures are administered according to policy and procedure. ➢ Assist each guest into and out of their vehicles by opening/closing car doors, retrieving/storing wheelchairs/strollers, and belongings. ➢ Ensure quality assurance and management visibility at all times to maintain high standards of quality, reliability, and safety. ➢ Motivate and persuade team members to provide exceptional service. ➢ Ensure established dress code and hygiene guidelines, including being properly identified are consistently applied and followed. ➢ Act as liaison with client and hospital administration for communication of and preparation for peak and off- peak traffic flow (i.e. Holidays or excessive appointment days). ➢ Prepare schedules and compile payroll data ➢ Ensure labor and expenses are managed within budgetary guidelines. ➢ Conduct operational inspections and take action to implement functional improvements. ➢ Monitor traffic patterns and valet activity to prevent injuries and guest claims. ➢ Promptly investigate claims, providing support whether denied or approved. ➢ Investigate guest complaints and communicate resolution. ➢ Ensure timely ordering and replacement of supplies, signage, and uniforms, as necessary. ➢ Perform all valet-related tasks, as needed. **Essential Knowledge and Skills:** ➢ Ability to act independently and make accurate decisions in alignment with ABM leadership expectations. ➢ High degree of ability controlling flows of traffic and valet lanes. ➢ High degree of attention required in preventing injury to others and damaging to vehicles when operating vehicles to and from location. ➢ Demonstrates exceptional service and interpersonal skills. ➢ Ability to calculate and balance numbers rapidly and accurately. ➢ Understand and respond appropriately to basic customer and employee inquiries. ➢ Ability to analyze, troubleshoot and solve problems, ➢ Must maintain confidentiality of patients, visitors, staff, and guests. ➢ Ability to operate equipment in assigned area. **Qualifications:** ➢ Demonstrates knowledge and ability to interact with a database (MS Access), ➢ Data Entry and meticulous record keeping ➢ Proven ability to manage, train and develop a team. ➢ Proven experience building and maintaining professional working relationships. ➢ Proven background managing multi-task operations ➢ Ability to implement policies and procedures. ➢ Experience preparing and/or maintaining schedules and appropriate staffing levels. ➢ Effective verbal and non-verbal communication skills. ➢ Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid, or windy weather conditions for long periods of time. REQNUMBER: 100846 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.