**Job Description** **Where** **you’ll** **work:** Guatemala City **Customer Care and Success at GoTo** At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify to automate and automate to simplify, and we work together to achieve this goal every day. As a member of our customer care team, you'll play a crucial role in helping us achieve our mission by delivering exceptional service and support to our customers. **Your Day to Day - As a Project Manager you would be working on:** + **Project Planning and** **Execution** : Develop, manage, and execute detailed project plans while ensuring deliverables are met on time and within scope. + **Team** **Leadership** : Foster a collaborative and motivated team environment, driving accountability and effectively navigating challenging conversations when needed. + **Risk and Problem** **Management** :Identify potential risks, develop mitigation strategies, and proactively resolve issues with creative solutions to keep projects on track. + **Stakeholder** **Communication** :Maintain clear and consistent communication with stakeholders, providing updates, managing expectations, and ensuring a customer-centric approach. + **Process** **Improvement** : Continuously analyze processes, identify opportunities for innovation, and implement adaptive strategies to enhance project outcomes. **What** **We’re** **Looking For -** **As a Project Manager, your background will look like:** + Bachelor’s degree in Project Management, Business Management, or a related field. A project management certification (or actively working toward obtaining one) is preferred. + 5+ years of experience in a similar role, working on a team focused on bottom-line growth. + Advanced computer skills. + Proficient English Language skills in both written and spoken communication (above 80%). + Experience in Team Management, Risk Management, Project Planning and Execution. You’ll be working towards a shared goal with an open-minded and cohesive team, the sum is greater than all its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem. Being unique makes us a stronger company, and we’re better for it. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll **Be Real** , **Think Big** , **Move Fast** , and **Keep Growing** along the way. Learn more (https://www.goto.com/company/corporate-responsibility) . GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and medium-sized business IT departments, but powerful enough for the enterprise. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well-spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond. GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.