If you want to make valuable contributions in strategic and process improvement initiatives and expand your career and skills in project management, business operations, process improvement and in the financial operations world, then JP Morgan Chase has a great opportunity for you. Wholesale Lending Services (WLS) provides a broad array of loan originations and servicing support to the Firm’s Wholesale Lending Businesses. These functions include Loan Documentation Prep & Coordination, Deal Closing and Funding, and Loan Servicing. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. 

As a Project Manager- Strategic Initiatives in Wholesale Lending Services, you will be responsible for driving strategy across loan operations teams that support multiple lines of business. Your role will involve leading, managing, and executing key cross-functional projects with a focus on process improvement, ensuring operational readiness with sound controls.  

Job responsibilities

Establish clear project scope and objectives by collaborating with stakeholders to gather requirements, set deliverables, and outline success criteria, ensuring alignment with business goals and priorities. Oversee and track project tasks, monitor progress, and identify any potential risks or delays, implementing corrective actions as needed. Utilize project management tools, including project plans, charters, and status reports to effectively track progress, manage resources, and ensure alignment with project objectives and timelines Delineate roles and responsibilities for project team members, ensuring each participant understands their tasks, deliverables, and accountability, to promote effective collaboration and project success Communicate regularly on project status, progress, and key milestones to stakeholders through detailed reports and presentations, ensuring transparency and keeping all parties informed of any changes or issues Foster strong working relationships by collaborating with cross-functional teams and external partners, ensuring seamless communication, alignment of goals, and coordinated efforts to achieve project objectives Conduct analysis of current workflows to map out end-to-end processes, identify inefficiencies, and recommend actionable improvements to enhance operational efficiency and effectiveness Manage business readiness activities, including coordinating updates to processes and procedures, planning training sessions, and coordinating changes to risk and controls  Analyze and leverage key performance metrics to drive continuous improvement and assess the impact of projects on business operations. Identify, manage, and resolve project issues by ensuring timely intervention and resolution to maintain project timelines and mitigate risks Facilitate sessions and deliver to large audiences to include senior leaders and stakeholders; produce executive communication using the right format and level of detail given the audience

Required qualifications, capabilities, and skills

Bachelor’s degree or equivalent work experience 7+ years of Operations, Program or Project management, Business Analysis or related experience Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities and short deadlines and demonstrated ability to partner and communicate effectively to multiple levels of management, both written and verbal Strong relationship management and interpersonal leadership, partnership and influencing skills with the ability to effectively interact with colleagues at all levels     Ability to lead, challenge, and adopt a changing business landscape and ability to focus on the key issues and drive initiatives to conclusion Ability to create concise communication materials and present findings to senior management and work under minimum direction and use independent judgment in decision-making Proficiency with MS Excel, PowerPoint, Visio and SharePoint tools

Preferred qualifications, capabilities, and skills

Lean Six Sigma certification or experience demonstrating a strong ability to drive process improvements and operational efficiencies