If you want to make valuable contributions in strategic and process improvement initiatives and expand your career and skills in project management, business operations, process improvement and in the financial operations world, then JP Morgan Chase has a great opportunity for you. Wholesale Lending Services (WLS) provides a broad array of loan originations and servicing support to the Firm’s Wholesale Lending Businesses. These functions include Loan Documentation Prep & Coordination, Deal Closing and Funding, and Loan Servicing. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. 

As a Project Manager- Strategic Initiatives in Wholesale Lending Services, you will be responsible for driving strategy and leading key projects for complex, cross-functional initiatives across loan operations teams that support multiple line of business. You will be heavily involved in organizing, directing, managing, coordinating, and executing key activities to ensure operational readiness and that staff is prepared to manage changes with high quality and sound controls and you will also handle executive communication.

Job responsibilities

Define scope, roles/responsibilities, requirements, design, and measures of success with focus on prioritization and timely results to deliver project objectives Complete current state analysis and help define the target state (e.g., situation analysis and process re-engineering) and direct activities, monitor details, set priorities and provide status updates Understand project metrics, critical path, deliverables, processes, identify/negotiate resource needs, ensure business counterpart readiness activities are complete and ensure consistency across lines of business by leveraging strong knowledge of end-to-end processes Drive consistency in calculation and reporting of key metrics and coordinate and approve changes in systems and/or operating model that will impact processes and procedures Assess- continuously- process, metrics, and analytics to drive improvements and leverage best practices across functions and integrate effective change management and training techniques to drive end user adoption Partner with organizations across WLS and businesses we support to identify cross-Line of Business impacted initiatives, drive changes through completion, and ensure defined project objectives are met Manage issues which impact cross-release or cross-project; resolve issues through mediation/escalation, issue identification & prioritization, proactively anticipate & remediate risk and demonstrate sound judgment in knowing when/what to escalate and to whom  Facilitate sessions and deliver to large audiences to include senior leaders and stakeholders; produce executive communication using the right format and level of detail given the audience

Required qualifications, capabilities, and skills

Bachelor’s degree or equivalent work experience 7+ years of Operations, Program or Project management, Business Analysis or related experience Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities and short deadlines Demonstrated ability to partner and communicate effectively to multiple levels of management, both written and verbal Strong relationship management and interpersonal leadership, partnership and influencing skills with the ability to effectively interact with colleagues at all levels     Ability to lead, challenge, and adopt a changing business landscape and ability to focus on the key issues and drive initiatives to conclusion Ability to create concise communication materials and present findings to senior management and work under minimum direction and use independent judgment in decision-making

Preferred qualifications, capabilities, and skills

Process Improvement experience; understanding of LEAN Six Sigma methodologies; this role doesn't operate strictly by Six Sigma methodologies but the mindset and perspective is crucial.