Labcorp is a leading global life sciences company that provides comprehensive diagnostic and drug development services to patients, physicians, and healthcare organizations. Our mission is to improve health and improve lives by delivering world-class diagnostic solutions, drug development services, and technologies to advance medicine and improve patient care.

Labcorp is seeking a Project Manager V to provide expertise and support for the operations team within specific functional areas, with additional specialization in pre- and post-analytical laboratory processes. This role owns the integration process and supports internal stakeholders by providing recommendations, expertise, project status updates, and risk assessments for the Clinical Contact Center.

The Project Manager will lead and collaborate with internal and external stakeholders to ensure seamless integrations and customer experiences related to process flow, technology, and personnel. This position also works cross-functionally to solve problems and drive innovation.

Duties and Responsibilities

Execute integration strategies to enhance customer satisfaction and ensure smooth transitions.

Conduct cost structure reviews, develop plans and models, and ensure compliance with budget guidelines.

Coordinate tasks across relevant stakeholders for telephony or laboratory conversions, minimizing disruptions.

Foster a culture of coaching, trust, innovation, continuous improvement, and excellence within the team.

Implement and uphold process standardization guidelines to ensure compliance and operational efficiency.

Utilize expertise in pre- and post-analytical process flows to design optimal staffing requirements for integrated work.

Develop, edit, and communicate Standard Operating Procedures (SOPs) in alignment with Labcorp standards.

Design and document workflows using Visio, identifying efficiencies to enhance process flows.

Minimum Qualifications

Bachelor's degree or equivalent relevant experience.

3 years of experience in a contact center and/or pre- and post-analytical areas of healthcare laboratory operations.

Strong leadership, influence, and people management skills.

Excellent communication and interpersonal skills, with the ability to effectively convey content across various platforms.

Familiarity with contact center telephony platforms and healthcare laboratory process flows.

Proficiency in Microsoft PowerPoint, Word, and Excel.

Preferred Qualifications

Bachelor's degree in medical lab science, business, data analytics, or finance.

5 years of experience in contact centers and pre- and post-analytical laboratory process flows.

Demonstrated success in applying project management principles.

Certification or knowledge of Lean/Six Sigma methodologies.

Skills and Competencies

Operations Management: Proficient in process operations within all departments associated with the clinical contact center.

Business Awareness: Strong understanding of planning, modeling, budgeting, and resource allocation principles.

Leadership: Ability to guide team members, influence decision-making, and foster collaboration across key stakeholders.

Communication: Effective verbal and written communication skills tailored to diverse audiences.

Customer Focus: Ensure processes align with customer needs for both short- and long-term success.

Problem-Solving: Ability to promptly identify and implement solutions while proactively preventing future issues.

Decision-Making: Confident in making well-informed decisions based on available data.

Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and maintain efficiency in a dynamic environment.

Adaptability: Flexibility to respond to evolving customer demands and business objectives.

Project Management: Apply project management principles to support integration activities and departmental initiatives.

Analytical Skills: Ability to analyze data, recognize patterns, and make informed recommendations.

Technological Proficiency: Familiarity with telephony systems and electronic healthcare systems, ensuring effective support for all Labcorp teams.

Working Conditions

Travel may be required (10-15%) depending on project needs.

Occasional on-call duty may be necessary for enterprise support.

This role may be remote or office-based, depending on location.

The role may involve working across time zones, with a preferred schedule of 8 AM - 5 PM EST.

Application Window: 2/28/2025

Pay Range: $91,000 - $115,000

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

The position is also eligible for an annual bonus under the Labcorp Bonus Plan.  Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.  For more detailed information, please click here. 

#LIREMOTE

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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