Primary Skill : [[reqPrimarySkill]]  
Secondary Skill : [[reqSecondarySkill]]  
Other Skills : [[reqOtherSkills]]  

Organizational Level 1 : [[reqOrganizational1]] 
Organizational Level 2 : [[reqOrganizational2]] 
Manager : [[hiringManagerName]]
Location: [[reqLocation]] 

Talent Acquisition: Christy Glodove Dipaling 
Required Travel : Minimal  
Open to Relocation : [[filter14]] 
Referral Bonus Reward Amount* : [[erpAmount]] 

* In case this job is open for Amdocs employees only "Refer Friend to Job" option is disabled

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

Focused on vendor management scope or areas including Service Level Management, Contract Management, Vendor Escalation Management and also Vendor Decommissioning of services, Budget Tracking and Control, Data Management, Security Policy and Operational Reports.

What will your job look like? Triage issues to Third Party Vendors on a day to day basisMonitor Third Party Vendors to ensure any service levels and KPIs are deliveredTrack and report the performance of all Third-Party Vendors using a scorecard Agreed SLA’s tracking as per each Individual VendorsManaging all aspects of Contracts including entering into new replacement agreements and renewal of existing ContractsTrack, report and carry out timely escalation of issues and Third-Party Vendor performance to the CustomerEscalate to the Third-Party Vendor team as and when their support is required, and as per the agreed in each vendor support agreementManage and track escalations and requests to Third Party Vendors until the completion of the requestManage and track commercial aspects of budget process for software maintenance and licensing with the Third-Party Vendors including renegotiate terms in good faith and payments to Third Party VendorSupport Third Party Vendor evaluation to ensure service of appropriate quality is provided by the respective Third-Party Vendor, including within budget for applicable componentsProviding the Customer with lists of Personnel, Equipment and Software used by the Service Provider in performing the ServicesRemove client desktop Software and hardware made redundant by the decommissioning from Third Party VendorsLegal advisory/termination to the vendorsFinal signoff of successful completion of decommissioningMake sure all the Vendors under are following in accordance with the requirements of the Philippine Data Privacy Act, its implementing rules and regulations, or other Privacy LawsVendor should jointly agree and implement the Customer Standards applicable to the ServicesShall provide all vendor related  reconciliation of Incident, Problem and operational changes with the Third-Party Vendors supporting the delivery of Services to the CustomerThe report includes number of open incidents, problem, operational change, and Service Request data of the Managed Contract Third PartiesAll you need is... Bachelor Degree of IT and EquivalentProven of experience on vendor management scope of work, specifically on IT and Telco Industry areasIn-depth applied knowledge a master service agreement (MSA) or a framework agreementIn-depth applied knowledge of standard program/project management concepts, practices and procedures.Experience in the relevant domain and general knowledge in relevant areas such as project delivery, software development life cycle, testing, etc.Why you will love this job: You will work on large challenging and complex programsYou will be able to work with the best and brightest minds to collaborate across accounts/regions to provide a single voiceYou will have the opportunity to work with the industry most advanced technologies

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce