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Summary
Established professional in Product and Technical Service. Responds to customer calls, provides training to customers, and performs data analysis. Adjusts work procedures to ensure high levels of performance. Manages the daily coordination of projects including preparing and maintaining budgets and staffing requirements, and is responsible for estimating project costs, gathering and analyzing data, preparing progress reports, coordinating project tasks with various functional organizations, and identifying project problems.

Job Description

\n\nResponds to customer calls, develops appropriate documentation and response plan for resolution of issues and sends issue to appropriate level to satisfy customer requirements.\nUses technical knowledge to troubleshoots basic customer issues.\nPerforms data mining, gathers, and analyzes data to improve efficiency in products and technical services.\nMay resolve customer problems in a technical call center/service center environment or through customer escalation.\n\n

Key Responsibilities

\n\nMaintain full project load while meeting key project metrics\nWork directly with customers both internal and external on an as-needed basis\nManages multiple ongoing projects simultaneously from point of sale acceptance through delivery and installation at customer site to successful invoicing at project completion\nWorks on multiple customer impacting components and systems required for successful implementation of electronic key systems\nCollaborates with multiple stakeholders including internal team members, customer project stakeholders, and 3rd Party contractors (e.g. sales, manufacturing, supply chain, engineering, site survey and hardware specialists, schedulers, on-site contract installers and trainers, construction and finance) to ensure a world class customer experience and successful on-time delivery of customer projects\nManages relationships with third party business partners and customers\nDocuments all project related activity and customer interaction in Salesforce and related project documentation\nAbility to manage smaller groups of connected projects (e.g. 10 projects simultaneously for one ownership group), with additional reporting and tracking requirements by customer\nBecome an expert or champion in one or more areas, helping team members who have questions in that area.\n

MUST HAVE

\n\nHigh School Diploma (or equivalent) required\nAssociate’s degree in Business Administration or relevant field, and 1+ year Project Coordination experience\nRequires theoretical to advanced knowledge obtained through a University degree, combined with experience\nPractical knowledge of Honeywell organization, programs or systems with the ability to make enhancements and leverage in daily work
University Degree or equivalent of a minimum of 3 years prior relevant experience\n3+ years Project Coordination experience in lieu of a degree\nExcellent listening skills and ability to assess and respond to customer's needs\nAbility to read and understand technical data sheets and material sheets\nPersonal Computer experience and competency in MS Office (with importance on PowerPoint, Excel, Word), Windows, Office365, Outlook, Salesforce and Oracle\nStrong organizational, time management, project management, and analytical skills\nCan manage multiple priorities or projects simultaneously and keep them progressing to completion\nAbility to support multiple team members with an ever evolving variety of tasks\nMust possess good customer service skills with a focus on providing best in class service levels\nMust have strong reconciliation skills, an aptitude for technical product application under-standing and an ability to multi-task\nThis role requires meeting metrics applicable to specific role requirements and reporting to management on progress\nAbility to work on a variety of special projects as required by management\nAbility to coordinate, track, document, and measure all aspects of installation projects for hospitality, commercial, and energy management electronic key solutions\nIdentifies technical problems and coordinates solutions which ensure a successful project installation\nDemonstrates clear, professional, and proactive communication, both verbally and in writing\nSuperior verbal and written communication skills\nExcellent organizational skills\nAbility to root cause potential issues in complex projects—excellent follow-up skills required\nAbility to create program specifications, standard work, and training documents\nHigh degree of ability to interface with the customer and internal staff, make independent decisions, and recognize and solve problems with little or no supervision\n\n

WE VALUE

\n\nBA/BS degree preferred\nProject Coordination or Project Management related certifications or program degree desired\nPrevious experience in a position that required significant exposure to high profile customers and projects\nKnowledge of hospitality and commercial construction and/or real estate\nHigh level of initiative to continuously improve processes and customer experience through action and ownership\nAdditional InformationJOB ID: HRD241770Category: Business ManagementLocation: 4001 Fairview Industrial Drive SE, Fairview Industrial,Park,Salem,Oregon,97302,United StatesExemptBusiness Services

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.