Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We are actively seeking a highly skilled **Project Quality Manager** to join our DDI team. In this pivotal role, you will drive the quality of written deliverables that support an impactful case management system that will greatly benefit our social services agency client. **As the Project Quality Manager, your main responsibilities, under the guidance of the DDI Project Manager, will include:** + Implementing quality management processes throughout the project lifecycle and developing or implementing quality management tools to monitor and enforce adherence to quality assurance (QA) processes for written deliverables. + Implementing and enforcing quality control (QC) procedures to prevent errors and ensure consistency throughout the project. Using discretion and best judgment to apply best practices as needed. + Managing a repository of documented QA processes and QC procedures on SharePoint to support consistent and repeatable application of quality measures throughout all project phases. Continuously revisiting these processes to emphasize ongoing improvement. + Collaborating with team leads to define project scope and coordinate solutions and responses. + Actively identifying areas of improvement and developing action plans to resolve issues. + Collaborating with team leads to define project scope and coordinate solutions and responses. + Proactively identifying areas that need improvement and creating action plans to address those issues. + Ensuring that the project scope is coordinated and consistently represented across all project functions, including but not limited to written deliverables and the project schedule. + Collaborating with the Technical Writer, QA Lead, PM team, and others to resolve systemic issues with written deliverables. Acting as the primary reviewer of all written deliverables and approving their content (documents, schedules, etc.) before releasing them to the client. + Mapping the processes for essential workflows within the project. + Offering quality coaching and guidance to cross-functional teams. **Qualifications** + Have a bachelor’s degree in Business, Computer Science, or English. + Show a strong understanding of quality management principles and methods; experience in Lean Six Sigma is preferred. + Demonstrate proven experience in implementing Quality Improvement and Corrective Action Plans (CAP). + Display expertise in project management and familiarity with the project lifecycle phases. + Show strong analytical and problem-solving skills. + Have proficient writing and editing skills. + Show strong command of Word document features, including use of styles. + Possess experience in collaborating directly with clients and developing strong relationships. + Possess strong communication and interpersonal skills for effective collaboration with cross-functional teams. + Have experience managing and coaching peers. + Demonstrate attention to detail and ability to identify potential quality issues. + Be self-motivated and disciplined to work effectively in a remote environment. + Able to travel occasionally for meetings, but no more than once per quarter. **Flexible Working** At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone, too. In this role, you can expect the following working conditions: + **Remote work** : Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. **Working For You** Perks and rewards designed for you: + Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. + Retirement Savings: We will support you as you save for your future. + Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. + Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. + Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. + Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. + Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. **Join Us** At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: + Bring your authentic self to work. + Grow and thrive, both personally and professionally. + Make a difference with our clients, our communities, and the millions of people we support. When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $38,400-$57,600. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._