You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express Global Merchant Network Services (GMNS) manages all aspects of our vitally important merchant relationships. GMNS Australia is the largest contributor of active locations in force (ALIF) in the region and has the potential for significant growth. Business Enablement team is a new team being stood up within GMNS organization to provide first line of support/defense enabling both protection and growth for GMNS business. Team will achieve this by working very closely with Control Management team, Field and Centre of Excellence teams (Market Compliance, GCO and Risk). We are seeking a highly motivated and experienced Project Managers to be part of this exciting team who will be making a difference to business.

Core responsibilities:

Identify, owning and driving OREs to resolution in collaboration with all key stakeholders across the business Co-ordinating with internal and external auditors, executing on auditor’s request and implementing remediation plans Efficient and timely implementation of regulatory changes including enhancements to existing processes and systems. Establishing systems and procedures to enforce robust AML/KYC procedures Ensure Risk, Compliance and Audit policies are adhered to across the Onboarding process  Ownership and accountability of audit results, outcomes and remediations Management & resolution of compliance gaps Identify and implement projects to improve POC and activation Alignment across GMNS businesses with any nuances, including Compliance, Risk, Marketing, Operational Excellence and Operations teams.  Document Standard Operational Procedures. 

 

Qualification:

Strong process and Project Management skills together with a demonstrated results orientation (setting targets, prioritization, personal accountability) and proficiency with metrics / KPIs Ability to manage multiple projects simultaneously while maintaining tight deadlines Strong change management and communication skills Strategic, analytical thinking and problem-solving skills, ability to maintain very detailed project documentation are critical for the role Highly effective influencing skills, with an ability to build strong relationships with business stakeholders & partners Experience in compliance related roles is desirable Excellent attention to detail and ability to produce high quality documentation Fast learner, able to understand operational processes & capabilities Ability to manage multiple projects simultaneously while maintaining tight deadlines. Strong collaboration, influencing and communication skills. Good Excel and Power Point skills Ability to influence without authority

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.