Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.
Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego’s Business Journal.
The following and other duties may be assigned as necessary:
The Promotions & Entertainment Manager is responsible for enhancing casino revenue by strategically planning promotions, events, kiosk games, drawings, special events, and activities that draw participation and attendance. This includes all planning, coordination, and execution of these activities. Encourage guests’ participation by bringing a sense of excitement, celebration, and atmosphere of “winning” to all activities. Work with relevant departments to plan, organize, staff, and promote all on-property promotions, events, and entertainment. Will be responsible for creating and executing promotions through Marketing Kiosks and be able to navigate both Trilogy and PKMS. Per direction of the Director of Marketing / VP of Marketing, develops theme, format, payout, and budget specifications for promotions, events, and entertainment. Provide friendly, fast, and helpful customer service to all guests and team members. Books entertainment and oversees all aspects of entertainment at the casino including but not limited to the lounge, the Starlite Pool, events and outdoor concerts. Assists analyst in preparing proforma, before and after each event to track profitability. Keep abreast of competitor’s events/promotions/entertainment and their effectiveness while keeping abreast of any unique new and innovative trends in the casino and hospitality industry. Makes recommendations for the feasibility of repeating or modifying events and promotions. Ensure promotions, and event/entertainment records are kept current, and all documents are saved accordingly. Coordinates all décor requirements for promotions. Works with the advertising and direct mail team(s) to ensure awareness of promotions and events. Ensure all administrative functions within the department are managed efficiently, effectively, and smoothly. Develop and implement department policies and procedures. Ensure all administrative functions within the department are managed efficiently, effectively, and smoothly. Works with supervisors to refine, improve events/entertainment and reduce department operating costs. Manage guest complaints and concerns in a prompt and professional manner. Use sound, mature judgment in the execution of all responsibilities to maximize productivity and reduce liability. Provide excellent communications to all Team Members. Maintain highest degree of organizational skills with ability to prioritize to meet deadlines. Communicate deadlines to staff involved in the event, while utilizing the utmost tact and diplomacy. Manages Promotion Representatives as well as any promotional or special event support staff. This could include IT, Security, F&B, Transportation & Temporary Staff. All other duties as assigned by Executive Leadership.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor’s degree (B.A. /B.S.) from an accredited four-year college or university or equivalent. Management may waive this requirement based on candidates’ experience. Three years progressively more challenging role in marketing or operations. Supervisory experience required. Must be proficient in Microsoft applications (Excel and Word). Must be proficient in Everi Trilogy and PKMS software. Ability to prepare, understand and analyze department budgets, capital expenditures and P&L statements. Proven managerial and critical thinking skills required. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors. Must possess excellent interpersonal and employee relations skills. Teamwork – ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations. Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. Must have exceptional communication, analytical, customer service, interpersonal and organizational skills.