Job duties

(* denotes an “essential function”)*Perform work in proofreading according to established policies and procedures*Identify and correct spelling, grammar, and verbiage errors in complex legal documents*Check corrected proofs of legal documents against mark-up for comparison and quality assurance*Detect formatting and compositional errors in documents, work independently or with appropriate colleagues to correct, as required*Oversee proofreading assignments, coordinates workflow or intake of proofreading assignments within team*Troubleshoot more complex requests, along with software or hardware problems*Utilize appropriate logs and/or tracking software for all assigned work*Meet contracted deadlines for accepting, completing, and delivering all work*Communicate with peers, supervisor or client on job or deadline issuesHelp foster a proactive environment of continuous service enhancement and relationship building with the client Handle sensitive and/or confidential documents and informationPerform Quality Assurance on work of othersTrain more junior staff membersAssist Document Services or peer teams with document production and preparation, as neededComplete other tasks and assignments as assigned by managementInteract with clients in person, over the phone or electronicallyAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient manner

 

Job qualifications

Highschool diploma or equivalent required. Higher level education preferred or equivalent work experienceMinimum 3 years’ experience preferably in a legal, banking or large corporate environmentStrong in grammar and composition rules required for editing and proofreadingEnglish, journalism, proofreading experience preferredAdvanced knowledge of MS Word, Excel, and PowerPoint desiredKnowledge of a legal timekeeping or job tracking system is preferredAbility to work in a fast-paced, team environment, working both independently and collaborativelyAbility to prioritize work, balance projects and meet deadlines in a timely mannerStrong attention to detail with good organizational skills and emphasis on accuracy and qualityAbility to handle sensitive and/or confidential documents and informationAbility to make independent decisions that conform to business needs and policyAbility to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory levelExcellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressureMust be self-motivated with positive can-do attitudeProven customer service skills are required to create, maintain and enhance customer relationshipsMust be able to interact effectively with multi-functional and diverse backgrounds

Statement of other duties

This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions

 

Working conditions

Position operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by siteAbility to work overtime as neededWork is performed in a professional work environmentProfessional attire requiredHazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning suppliesMust be able to work sitting down all or most of the time