Service Center

Job Summary  

Mobile Service Technicians will complete air conditioning service, automotive repairs, on site scanning support, wire repairs and diagnostics within their market area.  

Roles & Responsibilities  

Customer service focused, ability to develop relationships and deliver operational consistency 

Perform Air Conditioning Evacuation & Recharge   

Troubleshoot and diagnose mechanical and electrical repairs   

Understand and complete estimating, invoicing, part identification, pre and post quality control checklists   

Adequately explain technical diagnoses and repair planning needs to include shop personnel, insurance adjusters, and customers 

Utilize various tools, diagnostic equipment, and Virtual support team resources to make the most effective recommendations  

Test drive vehicles after repairs are completed  

Check all parts for quality and accuracy before installing  

Complete assigned training and certifications, to include continuing education courses   

Communicate with field team to ensure efficiency and productivity 

Maintain a well-organized work area 

Responsible for ensuring tooling software updates are completed immediately  

Accountable for assigned inventory  

Including: Laptops, OE scan tools, VCI, other equipment provided  

Develop and maintain excellent customer relationships through our company purpose and core values 

Qualifications, Education & Experience:  

Minimum of 3 years automotive repair experience 

Trade school experience a plus  

ASE or I-CAR certifications a plus  

Knowledge of diagnostic scan tools and factory software 

Obtain AC certification & follow safety standards  

Excellent customer service and communication skills 

Knowledge and ability to use computers, mobile devices, and related technology efficiently 

Self -motivated, positive attitude, with a customer focused vision 

Requirements: 

Must be at least 21 years of age 

Must have a valid driver’s license and ability to pass MVR check 

Ability to pass a background check 

Must be able to lift 60 pounds independently 

Travel may be required for continuing education and certification training  

Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping 

Requires frequent driving of company and customer vehicles  

Extensive travel within assigned area is expected 

May have exposure to fumes, dust, and chemicals  

Ability to work in a shop environment in inclement weather  

Required to wear PPE to include but not limited to facial covering, eye protection, gloves