**Company :** Highmark Inc. **Job Description :** **JOB SUMMARY** This job manages contracts including negotiations, contract development, contract renewal, and financial reimbursement. Acts as the intermediary between the organization and outside entity. Responds to contractual and payment issues both internally and externally. Ensures compliance with contractual terms. **ESSENTIAL RESPONSIBILITIES** + Monitor activities by tracking the specific terms of each contract and maintaining some mechanism for monitoring and documenting compliance with those terms. Perform special studies/audits, coordinating office site visits and medical records reviews, ensuring resolution of member/provider complaints in timely manner. + Prepare periodic reports that summarize compliance with key responsibilities outlined in the agreement for both internal and external audiences. Conduct, collect and analyze data from claim and/or medical record reviews to continually improve the care and service to members and coordinate with the financial recovery areas to retract erroneous or inappropriate payments. + Manage contracts including negotiations, contract development, contract renewal, and financial reimbursement. + Act as the intermediary between the organization and outside entity to ensure all responsibilities as outlined in the contract are fulfilled. Serve as an advocate for managing expectations to achieve positive outcomes. Participate in educational and training sessions for provider billing staff to ensure understanding of and compliance with proper guidelines. + Provide control and processing support for final provider settlements and initiating, documenting, processing, and establishing collection protocols for provider settlements. + Work with sales and customer service to respond to questions/inquiries from customers/members related to appropriateness of services billed by providers. Consult with Medical Director on questions/issues related to medical necessity and appropriateness of services. + Other duties as assigned or requested. **EDUCATION** **Required** + Associates Degree in Business, Finance, Information Management, Healthcare Administration or Health related discipline **Substitutions** + None **Preferred​** + Bachelor's Degree in Business, Finance, Information Management, Healthcare Administration or Health related discipline **EXPERIENCE** **Required** + None **Preferred** + 5 years in Healthcare administration/delivery/finance or a related field **LICENSES OR CERTIFICATIONS** **Required** + None **Preferred** + Certified Public Accountant (CPA) **SKILLS** + Preferred working knowledge of third party payment concepts, and a solid understanding of health care finance and regional market environment + Extensive experience with commonly used computer business applications to include but not limited to: Microsoft Word, Excel and PowerPoint + Experience with medical terminology and coding + Strong interpersonal organizational and analytical skills and the ability to perform under pressure within rigid time constraints, without the loss of efficiency, quality and professionalism as demonstrated by previous positions held + Willingness and agreement to continue educational course work in direct relation to the position and travel for additional training or business purposes as necessary + Demonstrated ability to analyze situations and data to identify issues, determine points of relevance and proper course of actions + Superior communication (written and oral), negotiations, teamwork, and organizational skills as demonstrated through previous performance, testing and/or academic background + Ability to identify, establish and meet goals and objectives **Language (Other than English):** None **Travel Requirement:** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J259851