Sentara is hiring a Provider Customer Service Representative for the Sentara Health Plans Department.

Position Status: Full-time, Day Shift

Standard Working Hours: Monday - Friday, 8:00AM to 5:00PM

Position Location: Work from home and two days a month in office at our corporate office in Virginia Beach. Sentara will provide the equipment. High-speed internet is required.

REQUIRED ONSITE TRAINING up to six months on-site at our corporate office in Virginia Beach. After successful completion of training, this opportunity will be hybrid with two days a month in office. 

Minimum Requirements:

High School Diploma or equivalent

Two years of Customer Service experience

Experience with provider call center highly preferred

High Volume call center experience preferred

Epic EMR experience preferred

Data entry skills

Must be available for a 03/17/2025 start date

Responsibilities:

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work. Provide quality service and customer satisfaction through effective communication and education.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

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