**Employment Type:** Full time **Shift:** **Description:** **Provider Engagement Program Consultant** **Summary** The Provider Engagement Program Consultant serves as a conduit between providers and their practices and the hospital. By building collaborative relationships, the person in the role works to achieve growth for the Regional Health Ministry (RHM), clinical service lines and the Accountable Care Organization/Clinically Integrated Network (ACO/CIN), in alignment with the organization's strategic plan. Under the direction of regional strategic leadership and in partnership with Marketing/Communications, the Chief Medical Officer, Acute and Medical Group Provider Services (MGPS) leadership and the CIN Executive, the Provider Engagement Program Consultant will implement plans of action to increase growth, grow referral volume and utilization of surgical services; increase provider satisfaction and promote services available within the ministry. The Provider Engagement Program Consultant will work toward provider engagement with the RHM and ACO/CIN through open dialogue and in-person visits with both affiliated (both employed and private practice), non-affiliated providers and healthcare organizations in the region to create pathways for easy access to our system. The Provider Engagement Program Consultant will serve as the primary liaison and advocate with providers and their practices, including the RHM and ACO/CIN administration, identifying business opportunities, aligning with other departments/services/experts, elevating, and ensuring resolution of questions and disseminating information. The Provider Engagement Program Consultant is responsible for two-way communication with practices and will coordinate with others who visit practices to achieve an integrated approach to building trusted and mutually effective relationships. **Job Duties and Responsibilities** _This description is intended to only provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. These responsibilities are subject to change at any time._ **Relationship Management** + Establishes, develops, and maintains effective and engaged relationships with identified providers and referral sources through routine face-to-face meetings, spending approximately 50-75% of time in the field. + Works with Medical Staff Services, and others in the onboarding of new hospital providers. This includes but is not limited to orientation to the health system/ACO/CIN and introducing the provider to the medical community to ensure ease of practice, comfort level and successful entry into the culture, while raising awareness of services and specialists available within the network to meet their patients' needs. Supports two-way communication between the RHM/ACO/CIN and providers, utilizing the most efficient, appropriate, and effective communication tools, customizing approach as possible to accommodate individual providers’ preferences, listening and carrying messages back to the executive team. + Supports, or organizes provider engagement and networking activities. **Promotion** + Promotes differentiating services and benefits to community providers to ensure they understand the clinical advantages and the benefits of our services. + Raise awareness of benefits of affiliation for their patients, to improve in-network utilization. Prioritize contacts based on anticipated needs of the providers. + Identify, engage, and build relationships in support of recruitment of new medical staff members and ACO/CIN participating providers. **Issue Resolution** + Manages the resolution of identified issues regarding RHM operations and access learned in conversation with practices, taking ownership for the resolution, coordinating with appropriate operational leaders, escalating as appropriate and communicating back to practices on a timely basis. + Ensures obstacles to business growth and retention are identified and minimized or eliminated, working with appropriate parties as necessary, tracking resolution and communicating back to practices. **Internal Collaboration** + Acts as primary contact for communication needs of providers and coordinates with all others who work with them in order to achieve a collaborative approach with least disruption for the practices. + Collaborates with key stakeholders within the RHM and ACO/CIN Leadership, Service Line Leaders, Facility Leaders, Medical Staff Leaders and others as needed for the development and implementation of the outreach plan and to set targets for volume, market share growth, etc. + Works with operational managers to identify opportunities and develop action plans and methods to streamline services and increase efficiency. + Facilitates and promotes Continuing Medical Education (CME) programs that are beneficial to the organization and the provider. **Data Management and Reporting** + Utilizes, interprets, and summarizes market insights data to identify providers for visits, track notes, trend key data and develop reports. + Document's activity to prepare and present monthly reports, identifying trends, additional business opportunities, obstacles to new business growth and issues affecting local practices in Provider Relationship Management software. **Qualifications** + Must possess a comprehensive knowledge of provider engagement, as normally obtained through a Bachelor’s degree in Business, Healthcare Administration, Marketing or related field from an accredited college or university, and minimum of five years of progressive experience in healthcare working with providers and healthcare leaders, including senior management. Clinical experience is not required, but helpful. Master's degree preferred. + Ability to develop proactive partnerships with providers, practice managers and staff, peers, senior leaders, and other stakeholders. + Highest level of interpersonal and business communication skills (verbal and written) to interact and influence people at all levels within the organization. Demonstrated ability to effectively communicate and present information to senior management, boards, and medical staff leadership. + Self-motivator and self-director, effective delegator, and employer of strong project management skills. + Ability to problem-solve and execute initiatives. Ability to use judgement to determine steps to resolve issues and involve others appropriately. + Sensitivity to provider practice issues and time constraints. Adheres to high standards of follow-through on issues. + Proficiency with or ability to learn clinical information systems supporting PRM (Provider Relationship Management tools). Advanced knowledge of Microsoft Office products required. + Must be comfortable operating in a collaborative, shared leadership environment. + Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of the RHM. **PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS** + Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. + Must be able to physically travel locally to the various provider practices and facilities. (50-75% of time). Hybrid remote/virtual work environment. + Must possess the ability to comply with RHM policies and procedures. Pay Range $33.10-$48.00 Exempt role **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran