Job Posting Title:

Provider Relations Administrative Associate, UT Health Austin

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Jan 14, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

Purpose

The Provider Relations Administrative Associate supports the Provider Referral Management Office (PRMO) by providing essential administrative and logistical assistance to ensure smooth day-to-day operations. This role manages scheduling, record-keeping, and communication tasks, enabling Network Managers and Outreach Coordinators to focus on building and maintaining relationships with community providers. The Administrative Associate plays a vital role in sustaining provider satisfaction, supporting referral operations, and contributing to the organization’s strategic growth objectives.

Responsibilities

Administrative Support: Manage calendars and schedules for the PRMO team, including Network Managers and Outreach Coordinators, to ensure efficient time management. Prepare and organize materials for meetings, events, and provider engagements. Assist with travel arrangements and logistical needs for provider outreach activities.

Record-Keeping and Data Management: Maintain accurate records of provider interactions, engagement activities, and referral trends. Update and manage databases, spreadsheets, and CRM tools to ensure accessible and reliable information. Track and monitor key performance metrics, preparing reports for the PRMO Director and team members as needed.

Communication Support: Draft, proofread, and distribute correspondence to community providers, such as letters, emails, and newsletters. Act as a point of contact for incoming inquiries, routing them to the appropriate team member and ensuring timely follow-up. Assist in the creation of presentation materials for provider engagements and internal meetings.

Event Coordination: Support the planning and execution of provider engagement events, including scheduling, venue coordination, and material preparation. Assist Outreach Coordinators in managing event logistics and tracking attendance and feedback.

General Office Operations: Manage office supplies, organize documents, and perform general administrative tasks to ensure operational efficiency. Provide support for special projects and initiatives as assigned by the PRMO Director.

Perform other related duties as assigned.

Required Qualifications

Associate’s degree in Business Administration, Healthcare Administration, or a related field. 2+ years of experience in administrative support, preferably in healthcare or a related field. Strong organizational skills and attention to detail. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with data entry and CRM tools. Excellent written and verbal communication skills.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field. Experience supporting provider relations or referral management teams. Familiarity with healthcare operations and terminology. Ability to manage multiple tasks and prioritize in a fast-paced environment.

Salary Range

$43,500+ depending on qualifications

Working Conditions

May work around standard office conditions

Repetitive use of a keyboard at a workstation

Use of manual dexterity

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.