REQ#: RQ191648Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Healthcare Claims Assistant IV

Summary

Provide customer assistance and problem resolution to a wide variety of customers across business areas supported by a multi-customer contact or help desk environment. Responds to non-routine customer calls, email and web inquiries providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center. Applies knowledge in one of the following functional areas: financial management, human resources management, procurement, and information technology.

Essential Job Functions

Analyzes inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed.Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.Assists less experienced staff in developing appropriate responses.Attends and participates in conferences, seminars and meetings with Medicaid providers as needed.Provides training supportWorks from office two days a week to help with provider walk-ins

Basic Qualifications

Bachelor’s degree or equivalent combination of education and experience.Bachelor’s degree in business management or related field preferred.Experience working with organizational functional and personnel.Experience working with fax machines, computer software and telephone technology.Experience working with help desk software.1 year Healthcare experience (claims, enrollment)

Other Qualifications

Business and analytical problem solving skillsGood communications skills.Ability to work independently.Ability to follow oral and written directions.

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays